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March 2024 by Tony B.
La señora Griselda ramos no le ayuda en nada hace las cosas como que fuera obligada no les recomiendo este banco
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December 2023 by Mathis Perkins
Essence Wellness Massage
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November 2023 by Veronica
Take your business elsewhere! I went to deposit a check and they placed it on hold after continuous years of service through Bank of America this location is the absolute WORST. After not more then 30mins I asked for my check to be given back Stacy Clark and the customer service employee both lied to my face when they said could not do so that the checks had be sent off elsewhere. If I want my check to be returned it needs to be given back. Stacy Clark and the customer service representatives need to be helpful instead of upsetting the customer. They refused to assist me and when I told to close my account they even refused to do so. How could you not let me close my own account? The lack of respect and ill-mannered service is horrendous. I do not leave reviews normally but this was a must.
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November 2023 by Pikito La Chinita Arreola
I recently visited this location, after reading all the bad reviews I really did not want to come in, but it was the only bank open at 8am. When I arrived, I was greeted and directed to the line for assistance. Berenice assisted me, I needed a cashier's check, she gave me a list of things that she would need to complete my request. I learned I did not have everything she requested, she kindly asked me to step the side and obtain everything needed. She stated “once you have everything, please let me know so I can assist you without you having to get back in line. I obtained everything she asked, but I then changed my mind and asked for a wire instead of the cashier's check. She responded that in this case I would have to wait about an hour and a half as the person that completed the wires was currently not available. Unfortunately, because I was on time crunch, I could not wait that long, so I opted for the cashier’s check. She stated the cashier's check had a fee of $15.00. I agreed to pay; however, the manager Ms. Peggy was right next to Berenice and said she would waive the fee because it was not my fault, they couldn't do the wire at the time. They helped me so well, with lots of patience and with a smile. My experience here was great! Thank you, Berenice and Peggy, :)
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November 2023 by Phillip Pool
The staff helped me quickly and my representative did a great job. Glad I bank here.
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October 2023 by Jim B.
Places is a dump. Wasted 30 min for nothing. I have been to dozens and dozens of Bank of America's because you can choose your denomination from their ATM. However, at this location you cannot. I've also gone into Banks and had them exchange for the denominations I need. This place won't. I've never had a problem, my entire life, but this place will not let you exchange unless you're their customer. Apparently it's their policy, but all the other branches have done the decent thing.
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August 2023 by giovanny francisco
Waited over 45 in line to get service from a teller. Why the world BOFA wants new customers if they can’t take care of the customers they already have ? Thinking about opening an account? Don’t Do It ?.
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July 2023 by Sandra Salinas
I don't understand why they have a "business line" but only lasted about a month or so open & ever since then they've had this chair blocking it out. Very terrible because it was very convenient for a lot of us. Do a better job Bank Of America!!!!
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July 2023 by Pedro Vela
Horrible customer service never have time for the customers. I’m SERIOUS THINKING OF BANK CHANGE
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May 2023 by Faith H
Unprofessional and incompetent. Save yourself the headache and drive to the next location.
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April 2023 by Suky Gonzalez
Wow! Ok before I say anything…I was actually going to go to another location this morning but didn’t look at my google maps and ended up at this branch lol. AMAZING service! I hate that I didn’t get names; felt weird asking or staring to see who they were lol. But what a great team! I don’t know who the manager is but to all the tellers/bank associates that worked today, 4/4/23 around 9am what a great team. From the moment I walked in, there was a lady ready to help and guided me to where I needed to go; to the teller I had (Luis I believe), superb service. As I was waiting I heard a few other tellers thank customers for their patience and time. The lady that greeted me even knew some of the customers and asked them about their families/work. I don’t usually leave reviews but I had to since all the other reviews are negative. Well today it was more than a positive experience. Made my day!
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January 2023 by Anthony
Fast and easyNot busy
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November 2022 by Mariana Diaz
For customer service, they tell you to call customer service. Isn’t that what their job is supposed to be? They are getting paid to tell you to call a phone number. Mind blowing.
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November 2022 by Kay Aderman
Couldn't get anybody on the phone so had to go in. The service I needed wasn't available without making an appointment for another day.Things have really changed there over time ?
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August 2022 by Jameelah Salaam
There was a teller by the name of Stacy who was helping a young lady already, there was one other person waiting in line, Aida came out of the back and helped the lady waiting in line, I was standing in the business account line when two gentlemen walked in and proceeded to the other line while Stacy went to the back, Aida took the two customers ahead of me although she seen me standing in the business account line. She finally called me to assist me and asked what I needed I told her I was making a deposit she took my money, looked at me and asked me for identification, she stared at it and then stated my Arizona id was fake due to it expiring in 2058 , scanned it with a light and used an id guide as well. Aida was very unpleasant to conduct business with, I will not come back to this location, I felt unwelcome and disregarded.
