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February 2024 by Jesus Puente
I have been trying to get a hold of someone thru the phone for the past 3 business days literally calling back to back for an hour a day nobody has answered I tried online and put in the correct info and would tell me that it was incorrect so they blocked the account now my 80 year old mother cannot access her account I tried the fraud number to get it fixed and wen they asked me for her account bank card and ss number gave them the exact info I had put in on the boa app and they did not tell me it was incorrect I have no idea what the problem is but it has been frustrating horrible bank!!!
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April 2023 by Dennis Seal
B of A has become so disappointing. I have been told I cannot close a matured CD because there is a "fraud alert" on my account. I have NEVER been notified of a fraud alert. I called customer service...to no avail. Customer service does not know what the problem is!! My branch in Dallas has closed and I have tried to make appts with other branches but the scheduling systems are down at other locations. So frustrating holding a CD at 0.01 interest and cannot close and transfer out of this CD!!!
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April 2023 by ISABEL PEDROZA
Was called from this location saying someone was trying to make a Zelle transfer, gave me a number to call to report it, it turn out the number I was given was a scam to try to get money out of my account. When I tried to reach the bank again I couldn’t get a hold of them. Never answers the phone
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April 2023 by moe padilla
Waste of time if you get a account set up by Emmanuel make sure everything is right before you leave now they closing my account on a mistake that he did after having me wait for 2 hours he still end up messing up my business account
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February 2023 by Vishnu Muraleedharan
Bank Manager Walter helped us extremely quickly and was a very pleasant transaction! Thanks so much!!Similar experience with Marianna on 01/25. Excellent service!!
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January 2023 by Carolyn Prater
They have no drive thru.There was no teller available for 3-4 minutes.Only one teller long line.Slow, horrible customer experience.
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November 2022 by TORRI WHITTAKER
I can’t believe that whenever you visit this bank they have more associates sitting around and the tellers are always swamped. No matter what day it is! Please don’t come on a Saturday you will be waiting up to 30 minutes or more. Bank of America we as customers deserve better especially since it’s our money in our accounts. FIX THIS!!
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November 2022 by Drew Osborne
Bulldoze this location and design it better. Add more ATMs and maintain the ones you do have. I can’t believe I’m wasting my time writing a review of a bank, but my experiences here make me want to spend even more time switching my accounts to another bank.
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November 2022 by Peter Weaver
Unfortunately, Bank of America has once again caused much frustration. I visited this branch on a Saturday to exchange foreign currency and was informed that they do not have anyone trained nor with the appropriate access to perform that type of transaction. I was asked to come back Monday. Needless to say, I will not be returning Monday. Makes me question if I’m banking with the right company for such a simple transaction done elsewhere.
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August 2022 by John Sturdivant
Really long line. They cut the hours, cramming everybody into a short window, and were understaffed at their teller windows. Be prepared for a looooong wait.
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August 2022 by matt nall
B of A in Lakewood always has poor customer service - never enough tellers. Its got to be the worst branch in Dallas.
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July 2022 by Rahim Ali
This branch deserves a zero star rating. I am writing this review while I am waiting in line for almost 1 hour to get the funds deposited to my account. They have only 1 teller and she tends to disappear every now and then. The other two personal bankers don’t care about the customers. One of the banker is hiding in the back room and another one is just chilling in her cubicle.One word - HORRIBLE experience
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June 2022 by habtamu belete
Excellent, timely service.Bankers available ontime as per my schedule and are all friendly to work with.Happy to bank with BOA.Excellent experience!!
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June 2022 by Arlyne Kings
Customer service , and the employees in this location were really nice , and welcoming! Mindy my rep was sweet.
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May 2022 by daniel gomez
Had a great experience with Daniel very professional and actually save me some money! Thank you again
