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April 2024 by Richard Neal
Frequent customer. Continually only has one teller with an approximate wait time of 10-20 minutes
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March 2024 by Trey
Trash bank branch. Can never get the amount of change you come for unless it’s a small amount, that’s not helpful. Not a business friendly location.
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February 2024 by N Ramos
Its insane there is alot of people in line and 1 teller and anotjer guy walking around nd i guess the other guy is manager yeah they need more people this is crazy
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December 2023 by Michelle Payer
My sister and I had an appointment with Senior Banker Alejandro Meza to accomplish several things while we were both together for a short amount of time. It involved trusts, power of attorney, signatures and other complex, detailed financial things that we HAD to accomplish that day before we both flew out. Alejandro was waiting for us at the appointed hour, was tremendously thorough, went through each paper, involved his team for witness signatures and handled everything professionally and flawlessly. We were so impressed with the amount of time he spent with us to ensure that everything was done to perfection. Without a doubt, it was one of the best banking experiences I've ever had in the world. If all banks were filled with Alejandros, customers would be in excellent hands.
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November 2023 by Kaylee Chism
Never in all my years have a seen a more awful bank!!! My father passed away and i received my inheritance via cashier check unfortunately they had one letter wrong in my name but it was clear the check was meant for me. Per their own customer service the check was good and could be deposited with the error but when i went to this branch they said that customer service is wrong and had basically lied to me about this. The branch where this check came from has no branch within texas or anywhere near texas so i had no options to do anything!! This branch was aware of this and still refused to help me. Needless to say i will not be deposited any money with them and will instead take my business elsewhere. Don’t use this bank period and if you have to stay away from this branch!!!!!!!
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September 2023 by Annais Annais
Awful experience at this location! Lois/Assistant mngr makes up his own banking rules… Lois/assistant mngr needs to finish the training. He lacks customer service skills and he is rude. There is numerous of complaints about this location and no change…
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September 2023 by Mustafa M.
Don't expect service if you walk in 25 min before closing timeThey made an excuse that my social security number is new so they can only open an account tomorrow, they were to lazy to do it
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September 2023 by Scott H.
These people are extremely rude and unprofessional. Long lines, very poor service, very understaffed. I feel like they don't want my business. They are trying to force all of us to do everything online. Typical corporate greed!
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September 2023 by Robert Castillo
Been banking here for over ten years. Great bank.
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July 2023 by Jackie Constant
The worst customer service i havevever experienced! I have 3 accts and Merrill Lynch Wealth Mgmt. Nononono
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May 2023 by L O N D O N
This location seems to only want to assist individuals of a certain ethnicity.I just was racially profiled and discriminated against while attending to deposit a check into an account I had for more than 10 years. The woman that was supposed to help me was busy giggling with the other representative to even hear what I was explaining. Sorry I don’t have the correct hue; I didn’t ask to be this way.
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February 2023 by Marissa D.
Multiple people working but I still had to wait in line for 30 minutes because only one person was tending to the clients
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February 2023 by Max P
They only allowed to withdraw $3000 from my account using the teller today. So I had to I zelle another $640 to my wife so she can withdraw from her account. The teller was rude and not helpful at all. She just told my wife that the zelle transfer is still processing even though the money were already a part of the total available balance, and that she needs to come back tomorrow. Then my wife tried to withdraw it from from the ATM and it worked. So it apparently means the teller just didn’t even want to lift a finger and didn’t want to help, since apparently BofA allows to withdraw Zelle money that are still processing
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February 2023 by Paige Benjamin
My business partner and I had the pleasure and honor of working with Salange to open our business account. Solange was incredibly patient and efficient and a complete delight to work with. Due to her service, we are proud to be apart of Bank of America for we know we are in good hands.
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November 2022 by Anthony Campos
Short staffed. Only one agent is available throughout the whole day. Keep in mind wait time is minimum 30 minutes.
