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December 2023 by Fvv Nerys
Excellent service, I opened my account with Mr. Alex Mercado and I am very grateful for his kind attention.
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October 2023 by Paul Santa Cruz
What a joke of a bank. As several others here have said, nobody answers the phone when you try calling this place.Bank of America: Continually Lowering the Bar on Customer Service
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September 2022 by B Behrens
Usually police cars nearby, I feel very safe using the ATM here
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September 2021 by Louise Caldwell
This bank has been closed and the drive thru teller window is unattended. No one answers the phone.
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September 2020 by OLIVE TRANSPORT LLC
I came all the way for drive through services it’s closed.
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November 2019 by Jenny Raman
Great service and employees that actually care about you!! Efficient yet caring.
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December 2018 by Jo S.
This review is for the Snider Plaza location and the entire bank. I have one little question I want answered. However, it is IMPOSSIBLE to get someone on the phone. It is ridicule!!!! I am ready to switch banks!!
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November 2018 by efi saadia
No one answers the phone! Ridiculous.
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September 2017 by Taylor T.
Bad location... called a handful of times before arrival, no answer. Arrived needed time sensitive documents notarized and there was not a notary at this branch. Bank of America needs to improve this location.
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November 2016 by William Taubenfeld
Very helpful banking and account management experts.
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October 2016 by Dustin N.
Convenient location for SMU students to walk to but otherwise a painful experience to park, pull into the ATM or window, and access this location overall. Not sure if the tellers the couple of times I have been here thought I was a student at first or not, shouldn't matter if I was or not, but the conversation initially was a bit ruder than my experience at other locations. At least they aren't currently being prosecuted by the government for opening fake accounts in my name like others right now.
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May 2016 by Hope Harrell
This bank is terrible. There are MAYBE one or two clerks that are nice. I make deposits daily for a corporate account and EVERYTIME I visit I get the cold shoulder. I often make several deposits at a time including change orders. It always seems like a "problem" or "hassle" to do this. This is your JOB BOA tellers and employees!!! I have often deposited in the drive thru because there is VERY LIMITED PARKING. I have even received snarky remarks when depositing inside the building such as " oh, you actually found parking today?" ( As I have expressed to BOA before that this can be slightly frustrating) I realize this bank is in Highland Park but that is no reason to treat customers like they're imbeciles. Most of the time I am greated with a nice "Hello", but after I tell them what I need I am given multiple eye rolls and rude remarks muttered under their breath. I understand there are frustrations with any job, but it seems like everyone at this location hates their job.
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October 2015 by Jason B.
They only had one teller when I went there. I was upset at the insane overdraft charges they gave me. I swear they just want to charge overdraft charges. In fact in 2015, BoA made over $1 billion in overdraft charges. Being in line for 20 minutes gave me time to look that up. I like that BoA have outlets and ATMs all over the place, but the charges are getting to be too much.
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April 2013 by Michelle N.
Took them forever just to do a simple maintenance on a debit card. They had us sit down with a banker and she profiled us, trying to get more business. I didn't have time for that! I wanted to go to lunch! The employees seem friendly but they kept their distance, no engaging conversation and didn't take the time to get to know me personally, just asked questions that she was trained to do.
