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October 2023 by Jim B.
Places is a dump. Wasted 30 min for nothing. I have been to dozens and dozens of Bank of America's because you can choose your denomination from their ATM. However, at this location you cannot. I've also gone into Banks and had them exchange for the denominations I need. This place won't. I've never had a problem, my entire life, but this place will not let you exchange unless you're their customer. Apparently it's their policy, but all the other branches have done the decent thing.
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June 2022 by Tracy S.
My Parents have banked there since I was a kid this branch on Zang is not there to help at all I have Wills, POA, and whatever else I need they still want release my parents money to me what do they plan on doing keeping it for themselves, the lady that runs this office had me change my paperwork several time to say things she said that they had to say, now they are still denying me the money, but the original papers mean nothing to them and would not even read the will she says that will take to long really, this is so unfair I would not recommend this branch to NOBODY, at all they have no care, or concern for people I wonder do they actually think they are going to keep my family money, no one especially my parents didn't work to give them their hard earned cash this has been going on since Feb. but the devil is a lie God will fight my battles, and I will have victory. I opened an account 2018, asked if my Mom could do banking for me if I needed her to the fellow says yeah, while sorting out my Mom's affairs BOA has put my Mom over my account, I didn't ask for that now I have to close, and re-open my account this time I went to the Fair Park branch, well in the mix of waiting for my direct deposit to catch up my bills are late, not to mention a month has gone by and the person who re-opened didn't even put in for my debit card again I have to wait, these people are a joke, so now I go on Lancaster@ Overton location day after Memorial Day they didn't open at all, I go back the next day, the door says open 9am, well it's 11am and me and a few others still waiting the lady comes to the door and say, they have no security guard, and get this no Tellers what part of the game is this, after going back 1245pm still not open I give up, I will never let them handle anything else for me ever again People please be aware some one needs to tell corporate how they are handling their Banks.
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September 2021 by Andrew Stone
Not a BofA atm, don't waste your time.
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June 2020 by David G.
I have been to other BOA around Dallas, and this location is by far the best in the city. During this pandemic they are constantly sanitizing all services, making sure all customers are doing well and offering bottled water to everyone. Peggy the bank manager goes above and beyond.
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May 2019 by David L.
Worst bank experience Everytime. Will definitely be driving out of the way to avoid this location. Constantly understaff and/or being ignored by staff that just stand around. Always a wait. Enough to make me want to take my accounts elsewhere if BOA tolerates this kind of service at a branch.
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May 2019 by Nathan S.
I just have to believe that banks hate Venmo....This place is a absolute pain in my a*** I have almost transferred all my banking over to apps and money services. I feel like banking is the next terrestrial radio and TV. In a few years it will be a bunch of who cares. "Oh you remember when we would watch TV and listen to the radio while going to that bank place". Such a waste of money and time. I see these people getting replaced by ATM's....do they? I would rather use the ATM any day.
