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February 2024 by Dele Johnson
Very very very very very good
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February 2024 by Cindy Hall
There are only 3 windows and 2 were open. At one of the windows the guy's machine wasn't working that accepted/processed checks, so he needed to move to the other vacant window. Everyone in line had a check and he was sitting there doing nothing! Really??? Customers first! B of A needs to adopt Service First attitude and actions. ?
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November 2023 by T King
So ghetto only one teller working no drive through tellers. Slow and unsanitary take the extra ride to Cedar Hill.
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September 2023 by Nita Bennett
Every time I come pay my rent in my landlord account it is full sometimes only one teller or two for easy deposit the two people walking around can’t help it should be a worker just taking deposits very poor service
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September 2023 by Franklin Mata
Branch Manager is no help at all. Did not want to assist with my issue. Horrible service.
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July 2023 by Arlene Williams
This is by far the worst BOFA ever! The ATM’s are always broken. There are 4 machine and 3 of them were broken. The building and parking lot is dirty, full of trash.
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May 2023 by Pia Steward
I went there to cash my check as I previously had. Today, they tell me I can't cash to get money back, but I can deposit and get funds in the morning. They tell me the previous cashing were courtesy. I've been with this bank for 12 years, why do you require to insert our debit card...and put in our pin. Oh I forgot to mention, my check was in my maiden name. Am I lost to think that, when you open any account, they ask you for your maiden name?.And to add accident to injury I gave them my ID with the account name, and my ID with my maiden name. They required me to sign my check two times, once in the name the check was issued and on the accounts name. Never did they ask me my social, confirm my identity or give me another option. The verification process is flawed, especially when you have two ids.....and letting theM know your name change appointment is on Tuesday...Pull your money from these banks."Real Talk"Oh I bet they'll give a response saying our representatives are courteous and we'll be happy to resolve your conflict. Come in and our representative will help you. Bahh Humm Bug
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February 2023 by IvanshinASMR
Very very bad customer service here. We wait 1 hour to see the cashier. Line is big and they have only one cashier and more people inside is walking around only.
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January 2023 by Cane Law Firm, PLLC
ABSOLUTE WORST BANKING EXPERIENCE EVER!!! DO NOT BANK HERE! I am a business customer that has banked with BOA for 12 years. I went in to deposit a check into my business account, which check was drawn on BOA, and after 3 and a half hours I left without them depositing their own check into my business account. They would not do it because they stated that my clients signature on the back of the check had to be completely written out!! My clients signature was his first initial with his last name spelled out, they would not take it. Not to mention, I have been depositing checks like this for the past12 years at least 3 checks a month for 12 years with no problem! I reminded the representative that the check is drawn on their bank he could check signatures and everything to verify that the check was good but they still would not accept it. I closed my accounts with this bank because I do over $300k in business a year and they gave me this headache over one check! I was sorely disappointed and partially believe it was racially motivated.
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January 2023 by LoraUSA Дальнобой по Америке (ЛОРА СИБИРЯЧКА)
It was bad job. I would like send big money and I understood that I can't do it. Cashier put my money on hold on. Now I can't take my money and no one in this bank is responsible for my lost time, for my frozen money, I don’t know for how long, for my lost working day during which we didn’t rest, but sat in the bank. I'm still in shock, my heart hurts. my money is still in processing on the account and I can't do anything with it, but I need to send it in the last days of this year. all employees of this bank do not care.
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January 2023 by Shad shad
Need to reopen the drive thru windows, the lines inside every boa is tremendously long.. been banking with them since 2004, think it's time for me to go elsewhere
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August 2022 by valeria enriquez
Received excellent customer service at this location. Everyone here was very welcoming. Jesse Casados was who helped me get situated and find a solution to my problem. He was very kind, professional and explained everything to me every step of the way. If you are trying to make an appointment to speak with a banker I would definitely recommend him or Eric!
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August 2022 by Almeda Harris
I arrived about 9:05, security wasn't even there yet, and there were 4 people ahead of me and 1 teller helping customers. By 9:15 there was still 3 people in front and now 3 people behind with still 1 teller helping customers. There were 4 other employees present but NO ONE came over to help us.1 employee came over stood at the front of the line and talked to customers. Needless to say I wasn't happy or talkative. This was ABSOLUTELY AWFUL!! I probably will not return to this branch even though it is the closest one to me.
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July 2022 by Slimee Kylon
This Bank is Nothing but Disappointing. I WILL be switching banks very soon . Always a long line to wait in . It’s always “One” bank teller . And not mention these people will HOLD your Money for Daysss. Us People have Responsibilities Bills to Pay !
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June 2022 by Gerardo Jerry Castañeda Vera
They told me conflicting information I got from the Bank of America app. Seems like they make their own rules here. *Edit* It seems the app was incorrect and they managed to help me understand the situation. They're understaffed so the wait was long, but the cashiers that were there were making sure to help everyone as quickly as possible. The manager was there just over seeing things...would be nice if they could jump on a register and help when the wait gets long.
