-
April 2024 by Matthew Grindberg
I was treated very poorly as if I didn't know how to speak Spanish but I had a simple transfer of money that needed to go to my cousin and they wouldn't help me do it and wouldn't show me how to do it. They said I could wire it but I also could ACH it. They did not want to help me do anything they wanted to try to make me do it on my phone. Very rude and you have very young inconsiderate young people working for you. I would highly consider getting of them. This is a very bad experience and I'm leaving a very negative review for this location. Regards
-
April 2024 by Yohannsd Pulido
Manager was rude and had a terrible attitude towards the rest of the employees. On the other hand, the teller Giselle was amazing. She made mistake on my cashiers check and I didn’t notice till I got outside. Went back inside and when she saw me, walked from behind the counter and pulled me out of the line and made it her priority to fix her mistake. Maybe she should be the manager.
-
December 2023 by Kayli Best
What kind of bank opens at 10am??? This is the only location I’ve found that opens that late. Just weird to me. I don’t bank with BOA was just bringing someone up here but from the reviews I’ve seen this location is TRASH!!!
-
November 2023 by Cheryl Sneed
too bad zero isn't an option. this location's atm shorted an employee 500 on a withdrawal and absolutely NO ONE in the establishment would assist. instructed the employee to call his employer, that they couldn't do anything to help. and NO ONE answers the phone to assist either. 500 dollars is a lot of money and they don't seem too concerned. reprehensible, bank of america. d
-
October 2023 by B W
walk up ATM broken on 10/15/23, long slow line for drive thru ATM
-
October 2023 by Fawad Aziz
Unethical and unexpected behavior by the branch staff.This branch deserves 0 star but there’s no option
-
July 2023 by Rub bar
They open at 10am you have 10 ppl in line at open but only 1 teller. How is this good customer service ? They don't care at least it comes across like that . Avoid this location especially at opening
-
January 2023 by Love Me
Money was stolen from me by the teller first day I opened my account it has been almost a month and nothing has been done I’ve made numerous phone calls and emails and I haven’t received a callback or an email reply this is the worst customer service I’ve ever experienced and I will be taking legal action
-
January 2023 by Maria Mata L
They just have one cashier, horrible service.
-
November 2022 by Hajira’s Diverse World
My Mother has been banking with Bank of America for 15 years. She got a thank you note from BOA and went to this location and got horrible service from the manager ( Mexican lady, her name starts with an O, I think. Olinda or something) 2 or 3 times my Mother had to deal with her rudeness and she wasn't able to help my Mother, didn't even try. She feels the lady is racist which is highly possible, or maybe she's just rude and miserable. My Mom had to go to another location in south Dallas and was treated way better. The owner keeps commenting under reviews to make it look like they care but you clearly don't if you haven't fixed the problem after all these bad reviews.. They deserve to be shut down treating human beings like that. My Mom STILL talks about that and it was awhile ago. You never know how you affect people when you're mean.
-
October 2022 by Mark Reyes
Don’t bank at this location it’s terrible.Every single time I come here there’s a line of 10-15 people with only 2 tellersAvoid this at all cost matter of fact don’t even bank with Bank of America
-
May 2022 by Jonathan Skinner
Just awful.The whole concept of "customer service" has been lost on them. Don't waste your time on this location.After a poor experience (not to mention a 45 minute wait to get that experience) I went to the branch in Garland and managed to get helped in 10 minutes with a completely different attitude
-
March 2022 by Rodolfo Rendon
Waited 1 hour to cash a check along with 30 other people in line with just 1 unfortunate employee helping us all, greeter even got frustrated at everyone for standing in line while angrily telling us to crowd together 3 feet apart. Didn't even cash out the check they started kicking us out.
-
February 2022 by Alexandria Traylor
The wait times are horrible. The customer service is also horrid. There’s usually only one teller and one person in the office to assist people. If you have any transactions where you need a teller I’d suggest going to an alternative location. The lines were long and the branch manager failed to assist getting the line down temporarily even though there where ten clients waiting in line with transactions needed. I was the 5th person in line and my wait time was well over 45 mins. Just don’t come here. Maybe more employees or a new manager would help.
-
January 2022 by Jeremy Adams
COVID is not an excuse. This location is the WORST and has been for YEARS. Don’t come here unless you have at least an hour plus to wait on the one teller and hope they dont go to lunch o while you wait. Also dont bother after work because they close at 4:00.