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March 2024 by Marla Miklis
I just had the very worst banking experience of my life at this location.I do not bank through BOA but I went in to make deposits into my minor grandchildren’s savings accounts. I was told that wasn’t permitted because of a money laundering issue, but that they would make an exception this one time. I reminded the gal who told me this as I entered the bank that I wasn’t asking for a withdrawal but only to deposit. She said that wouldn’t be allowed after this one time. I was depositing less than $300.00 in each child’s account.What today’s experience has taught me is that I will never bank with any Bank of America. I was treated like someone who was breaking the rules, instead of a valued customer!With the other reviews I’ve read regarding this location, management had better quickly resolve their PR issues or they will be required to shut their doors. No one deserves to be treated as I was this morning!!
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December 2023 by Tyler Cook
The walk-up ATM is nearly always “unavailable at this time.” The bank is only open 6 hours and the drive takes forever. Horrible customer experience.
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November 2023 by Matt T.
Does anyone even work at those location? Seems like it doesn't matter what time you call there's no one to pick up the phone.
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September 2023 by Ryan G.
I absolutely hate this bank and especially this location. I am so looking forward to switching banks. Every time I visit this location there is a tremendous line - understaffed. Also, the ATM was not accepting cash deposits. It's a different problem every time I visit. Figure it out.
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September 2023 by Terry C
This is the worst Bank of America in Dallas, Texas. I'm unsure why, but earlier this year they removed 2 ATM's and now they only have 1 drive-through ATM and 1 ATM in the front of the building.Many times, one of the two ATM's are either; out of cash or there's a huge line and you have to wait 30 minutes just to get cash.Save yourself the headache and stress and avoid this Bank of America.
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July 2023 by Khine Kyaw
I couldn’t even make a deposit for three days straight. They have the worst ATM ever. Everything is broken all the time.
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June 2023 by Rijad Hadzic
only 1 atm works at a given time. The hours are absolutely awful, and they have been awful so long that any talk about fixing them is a lie.I would not like to visit an alternative financial center. I recommend everyone to change banks.
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May 2023 by Tohho 1972
Atm machine at main entrance not working, drive through atm had 3 cars in front of me, no idea why they removed 2nd drive through atm machine.
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May 2023 by Cutus In
Would give this bank half a star if i could. Both ATMs never work. Might as well shut this location down if you cant service customers
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April 2023 by Joanna Ayuso
Worst location ever. ATMS are always broken. Lines are always ridiculously long because there’s only ONE walk up ATM and one drive up. Please do better for your locals
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February 2023 by Ray Walsh
Almost every single time I come here there is only 1 ATM that accepts deposits. I just waited over 20 minutes in line. They also close conveniently early for them to never have to worry about fixing any of these issues or being there to help you in person when this happens which is quite literally always. If you have the luxury to choose another bank or branch I would highly recommend doing so. This place is awful.
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February 2023 by Cesar Mejia
Bad service. Only two ATM , sometime work. ??
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January 2023 by Love Modeling
You always have lines or 1 and only drive up ATM is brokenplease do a better job with managing this location by adding more machines
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January 2023 by KC _101
4 lanes, 1 ATM, have to wait in line for some time. It's been like this for a while now.
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November 2022 by Mr. Mccoy
This is the worst bank I have ever seen in my life. I own a car lot and and a wire transfer of 25k wired to my business account. BOA placed a credit hold on my account for over a week claiming they was verifying the wire. Boa then told me wire was verified and then I went to the bank to withdraw 10k and they claim wire wasn't verified and continued trying to hold my money. As a business owner it made my bills go behind because they was to lazy to place a phone call to make sure wire was good. Even after verification they still did not note the account. Emailed the CEO and never got a response. They have no complaint department to handle issues. Apparently BOA thinks $20k is some money and refuses to let u withdraw your own money. They have very bad customers service. I have filed a lawsuit due to discrimination and financial loss. I will never do business with this bank again. Stay clear away from this bank.
