-
February 2024 by Lori LaMonte
Had the worst treatment of any location. They told me my IRA account was with Merrill Lynch then sent me to there office to make a contribution. Merrill informed me that it was not, and was with BOA. Took me over a week to make my deposit because the person at the front desk who looked up my account somehow thought it was with Merrill. Only one apology and it was not from Arvin, the financial expert who finally deposited my funds.
-
February 2024 by Tim Sparks
It's a drive thru
-
February 2024 by Oziel Camacho
Extremely poor customer service.
-
January 2024 by Fvv Nerys
Excellent service, the girl who served us, Jazmin Mercado, was super friendly and gave us excellent treatment.
-
November 2023 by Minseong Kim
Kind and fast.
-
September 2023 by Jason Yerian
They treat me so Nice I will come back to Bank of America but I will ask them tomorrow to see if they're open on Friday I don't know if you're all open on Friday or not on September 1st
-
January 2023 by noo vlog
Very bad service, stop go to bank of america. Go to different bank with better service.
-
October 2022 by Paul Santa Cruz
BofA continues to get worse. First, they get rid of the motor bank. Now, they've closed this branch on Saturdays. They've done this at other nearby locations, resulting in longer lines at the fewer number of banks that are still open on Saturdays. Fewer banking locations open on Saturdays, so customers are inconvenienced by having to drive farther away to find an open bank, and then waiting longer because there are never enough tellers. So much for customer service.
-
June 2022 by Christine Torres
This branch is the worst! Simple transactions are turned into complicated situations. There’s never enough tellers I can go on but im on my lunch break with little time because I wasted some of it coming here.
-
May 2022 by S. Dream
Don’t waste your time! I wish I was able to give 0 stars! Terrible Terrible customer service! Do not bank of BOA! You will regret it! Save your time, energy, and Monday!
-
March 2022 by Karmen P.
I now see why this BRANCH is quick to suggest the Preston & Royal location for its customer, lack of knowledge at this one: Never in my life have I seen so many people who speak English but can't comprehend it..........and very unprofessional. All I wanted to do was get the account I opened for a CHILD corrected, plus her $12 maintenance fees refunded that she's been charged for the last 13 months! Long story short, contact customer service or go to a branch that knows what products BofA offers so they can retain their customers instead of almost loosing them over employee stupidity, like this location almost caused to happen.
-
February 2022 by Susan Reyes
1 teller working, 3 staff members laughing and joking at the “greeter station” when I walked in, line 6 people deep with a 7th customer making a lengthy transaction with the lone teller. A customer got out of the line to ask for someone to assist with the waiting customers and she was told there was only 1 teller available. I find it hard to believe no one could assist other customers with their transactions.
-
December 2021 by donte richardson
I have always had issues with this bank and can't even speak to anyone after calling for 3 hours straight
-
November 2021 by John G.
I took my two twelve year old daughters to this bank after school today to set up an account and receive their first debit card. I have done this previously in Austin with my two sons, and had a very positive experience. The bank manager took my ID and my debit card and told me to wait in the lobby for assistance from a banker. He then told me that they had no one who could help me, and that they would be closing in 10 minutes... and we would have to leave.... because they lock the doors at 4 p.m. and will not help anyone past this time. In the car, my daughter remarked that the Bank Manager "made excuses until the 4 p.m. closing on why he would not help us"... and it probably would have been faster if he had just taken the time to set up an account for each child. What bank offers decent customer service today? It is not Bank of America in Dallas for sure!!!
-
September 2021 by N B
Bad customer service
