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October 2022 by Paul Santa Cruz
BofA continues to get worse. First, they get rid of the motor bank. Now, they've closed this branch on Saturdays. They've done this at other nearby locations, resulting in longer lines at the fewer number of banks that are still open on Saturdays. Fewer banking locations open on Saturdays, so customers are inconvenienced by having to drive farther away to find an open bank, and then waiting longer because there are never enough tellers. So much for customer service.
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July 2022 by Harold Sans
This is a great branch. Even when it's busy, they do their best to make sure everyone get's serviced in time. All hands on deck all the time.
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September 2021 by Wayne F.
I had the pleasure of meeting Travis and he was patient, kind, service minded and he listened to my needs. He solved our banking plight and made sure our accounts were correct . Travis is an asset for this branch Kindly Wayne
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June 2021 by Simon Pan
Nice BofA. Get your money.
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May 2021 by D Walters
This bank has real problems. It has been closed the last several times I needed to go there including today...
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April 2021 by Akash Mathew
This branch has it! From the teller line (Sohan) to the manager, I’ve never experienced a negative attitude or combative employee. Whatever I have needed to be done for me and my account, has been done.
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February 2021 by Liz Vera
I'm a store manager from a near by business, we use the Preston / Royal Bank for our business needs, we've never had any issues and customer service has always been good up until the past few months. I assume the ( indian ) guy is a new teller because I hadn't seen him at this location before, but he is rude, has no customer service skills at all and acts like anything you ask him is a problem, smh !!!
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September 2019 by Garet Feimster
Needed to close a checking account. Called. Said it could be only be done at branch. Stop by branch at Preston/Royal on 08/31/19. Said they were too busy with 1 guest in location and 4 employees. Standing at ATM, I see person who said they were too busy surfing the Internet.
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March 2019 by Danielle Torns
I tried to come in to cash a bank of america check.. an Indian guy told me they will have to call and verify if the check is real or not before even scanning it or anything. I come to cash checks weekly at different locations and no one had ever did that to me. I was highly discriminated against because I am a black woman. I never use the race card but in this incident I know thats exactly why.
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March 2019 by Xander Innsbruck
Convenient location by DAMN are the drive thru lanes narrow!!!! I almost scraped the custom wheels on my 12 year old Porsche 911!!!!! Fortunately, I have $2M, so, I can fix ‘em but DAMN!!!! Watch these curbs!!!!!
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February 2019 by Lyn D.
We have been with BOA for 17 years. I went in to this branch to deposit left over foreign currency that we had ordered from BOA for a trip. When I went in to this branch, I was told I needed to wait for a manager to do that. I sat down and waited for 10 minutes. When the lady at the front went to check and see how much longer the manager would be, she came back and said how much time do you have to wait? And then proceeded to tell me it might be better to go to another bank. I drove down to the branch on Preston/Forest and was directed to a teller that processed the transaction within 5 minutes. I won't be visiting the Preston/Royal branch anymore and recommend that you don't either.
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December 2018 by Roland Fischer
had to go deposit a check and get a temp debit card today, and every one was super helpful, but travis for sure stood out to make it enjoyable and funny. Kudos to him
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September 2017 by Morrie Nourian
The best service amongst the branches in north dallas. Total opposite of the forest branch. Jason goes out of his way to help customers while forest lane branch is managed and run by total lazy morons.
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September 2017 by Antonio R
If you Call this location after 3:30, they will not answer or hang up until 4:00 closing time
