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December 2023 by Chris X. Moloney
Understaffed!!! Slow. Busy. Ouch. Management needs to step up.
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November 2023 by Lorena Herrera
They have a line all the way outside because they work slow on purpose, so it hits 5 pm. With only 2 windows open and with employees to spare. Hire more bank tellers.
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November 2023 by Ντάργουιν Μανουέλ Μπονίλα Γιάνες
ATM’s are always out of service.. and will take you an eternity to withdraw or deposit if you go inside.
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August 2023 by Saif Hussain
Only bank available in the area that is open until 2:00pm on a Saturday. It was a little busy, but staff was efficient and pleasant. A lady was helping people in the line and was very nice, and so was the manager on duty.Thanks for the positive experience.
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August 2023 by Dave McDaniels
Unbelievable when you pay monthly fees and there is only one bank teller working. Line currently is at least 12 people long. At some point you would think issues like this could be resolved over several years.
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May 2023 by Brandie Lewis
I came in to cash a check and was discriminated against the Hispanic lady told me she couldn’t cash a 308.00 check for me.. I honestly felt like it was because I was a black lady… she said it says in the computer you have to deposit it in your bank account and I was confused so I drove to the bank that was closer to my house and they cashed it no problem.. you guys need to race relations training because that kinda stuff is unacceptable…
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April 2023 by Mark Molina
The service is trash. I had to wait in a long line just to be told I couldn’t deposit money in my account because I didn’t have my id. I wasn’t withdrawing I was depositing. This is the second time a teller has sent me away.
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March 2023 by D
Hispanic girl teller is very rude and I felt as if she was purposely targeting me and being rude to me for absolutely no reason. I didn’t get her name but I went in on March 1st, Wednesday around 2:45pm, she should be fired immediately! I used to work in customer service and that is not how you treat customers at all! Horrible experience.
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March 2023 by Barbara Herrera
I wish there was a zero star option!!! The lady who I withdraw money yesturday stole $100 from me ! Now I want to call and report her and no one answers the phone !!!!!! I will come in person this week and make sure she gets punished !!!
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March 2023 by Daniela Solano
Hispanic girl teller is very rude and I felt as if she was purposely targeting me and being rude to me for absolutely no reason. I didn’t get her name but I went in on March 1st, Wednesday around 2:45pm, she should be fired immediately! I used to work in customer service and that is not how you treat customers at all! Horrible experience.
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February 2023 by Manuel Torres
Terrible branch. Tellers are always slow and rude. Bank is always dirty and there is never a manager. Plus, the business lane and drive up banking are never open. Switching to Chase
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January 2023 by Gary Wallace
I've been banking with BOA for 20+ years in multiple states. This is by far the worst location I've ever been to. This time there were 3 separate lines. One I'm not sure what is was for and 2 for the tellers. I asked 3 people in the first line which line they were in and they said the first one with the lady working there and right next to her(she could hear me). I proceeded to the next line. Was there for about 5 min then she told me to get in her line. She then let multiple people pass me and then told me to get back in the same mine she took me out of. Terrible customer service and extremely rude! Also during lunch time there is only one personal teller and one business teller.
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January 2023 by Alex Pml
The worst customer service at this location some Hispanic employees need to learn customer service skills. I stop at this location because my debit card got blocked and i needed a new card when I got there the Hispanic lady at the front of the line she not even ask me if I needed help I wait for like 5 minutes and I had to ask her for help .then she told me I had to make an appointment . I'm not racist I'm Hispanic my self but I noticed the worst customer service are Hispanic employees no matter where you go it will be alway a Hispanic person with the worst customer service skills. This happened Tuesday 17 at 4:15 pm do something Mr Manager.
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January 2023 by harpal dhaliwal
Very good experience!! Went there two times !!! The guy whose name is salvation is very helpful !! He is very polite ,patient and helpful. Truely appreciate his work
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December 2022 by rey niebla
Costumer cervice is bad in this place,with more than 20 people in line and only two windows open. I'm thinking about moving my business somewhere else.
