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November 2024 by Atlkhd
Very rude and unprofessional staff at help desk.
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August 2024 by Omarkhan Shinwari
The worst customer service and staff is so rude. Need some education or training.
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July 2024 by JT
Talk about a poorly managed business. They say they are open but as soon as you walk in, they ask what you need and make excuses as to why you can't do business in that particular location. I walked in on 7/22/24 at 2:40 pm. I'm met by someone carrying a tablet as soon as I walk in, they ask what I need and I respond by saying I need to make a deposit. He sighed and I said, "what are y'all closed" and his reply was yes. Absolutely unacceptable to turn customers/consumers away when you are holding their money. Take a look at ALL Bank of America's in the Dallas region, they are notoriously ranked very poorly for a reason. Bank of America.....you need to get your act together. This is a horrible way to do business. Go ahead and go bankrupt and let the reputable banks do business.
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June 2024 by Tenitoga Akinbo
This has to be the worst branch in the whole of DFW. Management sucks here
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May 2024 by Schadrach Welbeck
Worse customer service and agent Carolyn is so rude
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February 2024 by Mariela Sanchez
Excellent attention. Many thanks to Mr. Fernando and his Manager.
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December 2023 by Virtue Wraps
The gentleman at the front helped me with my debit card issue with gusto and a great attitude. Great experience for something I've been dreading to do.
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September 2023 by Terry Kelly
Came in today (Saturday)to get a quick cashiers check. Saron (spelling probably wrong) who was working the lobby did an excellent job. Was fast, courteous, and friendly. Bank was big, clean and had security as well as a few tellers in addition to the gentleman who assisted me. Very good experience. Well done BoA.
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September 2023 by John D.
Very rude security staff in the bank. Would not let me through the lobby to use the ATM. I can see why they have such poor reviews. Looks as though they have minimal staff. I suspect they may be closing this location in the near future. I was a banking customer here in the past, but moved my business elsewhere, even though this branch was closer.
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April 2023 by juan centeno
Very disappointed with the customer service.The Financial Center Manager Herman needs to be more understanding. I stoped to show the Identification for the account that I opened online for my son, just like the email states and but he kept insisting that I needed to schedule an appointment. I even called the customer service number to verify I didn’t needed an appointment. The email doesn’t states nothing about scheduling an appointment. Right before me there was a gentleman that had questions regarding Zelle without appointment and he was able to help him but he didn’t wanted to see us??? I didn’t mind waiting at all but he was very rude that kept saying that we needed an appointment. BOfA has been disappointing lately and they don’t care about the customer service at all
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March 2023 by GAGA Stanton
I went to Bank of America on 2-14-2023 at 6750 Greenville ave , I went to cash my check and I asked the teller could I use there restroom and where was it located and he told me where it was I finished up with him and went towards the direction he sent me I didn’t see it so I asked the lady who was a greeter name (Griselle ) where the restroom was located she said quote “IT IS OUT OF ORDER” I said out of order so I went back to the teller and I said I thought you said that the restroom was available and he said “it is available. We have one that did not work and we have one that does work so I went back over to the greeter Griselle , and I ask her her name she told me and I said, I thought you said the restrooms was out of order and she didn’t say anything. She just stood there like a deer in headlights. I called and made a complaint because I feel like I was discriminated against because I am a black Woman to make matters worse I’m on medication that causes me to have to go to the restroom frequently, and I do believe that it was discrimination at that particular branch, and I will not be opening up a bank account with Bank of America until they change their racist views and policies, and that other cultures are more respected.
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February 2023 by Andrea Reeves
I went to Bank of America on 2-14-2023 at 6750 Greenville ave , I went to cash my check and I asked the teller could I use there restroom and where was it located and he told me where it was I finished up with him and went towards the direction he sent me I didn’t see it so I asked the lady who was a greeter name (Griselle ) where the restroom was located she said quote “IT IS OUT OF ORDER” I said out of order so I went back to the teller and I said I thought you said that the restroom was available and he said “it is available. We have one that did not work and we have one that does work so I went back over to the greeter Griselle , and I ask her her name she told me and I said, I thought you said the restrooms was out of order and she didn’t say anything. She just stood there like a deer in headlights. I called and made a complaint because I feel like I was discriminated against because I am a black Woman to make matters worse I’m on medication that causes me to have to go to the restroom frequently, and I do believe that it was discrimination at that particular branch, and I will not be opening up a bank account with Bank of America until they change their racist views and policies, and that other cultures are more respected.
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February 2023 by Yikunoamlak Teklebrhan
Just one teller that is shame full they don't care about customers
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February 2023 by Behailu Hirut
They looks like they don't want work
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February 2023 by MIGUEL ANGEL RAYAS DE LA MORA
The staff is fast, efficient, very attentive, and solves problems professionally.
