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December 2023 by Virtue Wraps
The gentleman at the front helped me with my debit card issue with gusto and a great attitude. Great experience for something I've been dreading to do.
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September 2023 by Terry Kelly
Came in today (Saturday)to get a quick cashiers check. Saron (spelling probably wrong) who was working the lobby did an excellent job. Was fast, courteous, and friendly. Bank was big, clean and had security as well as a few tellers in addition to the gentleman who assisted me. Very good experience. Well done BoA.
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September 2023 by John D.
Very rude security staff in the bank. Would not let me through the lobby to use the ATM. I can see why they have such poor reviews. Looks as though they have minimal staff. I suspect they may be closing this location in the near future. I was a banking customer here in the past, but moved my business elsewhere, even though this branch was closer.
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April 2023 by juan centeno
Very disappointed with the customer service.The Financial Center Manager Herman needs to be more understanding. I stoped to show the Identification for the account that I opened online for my son, just like the email states and but he kept insisting that I needed to schedule an appointment. I even called the customer service number to verify I didn’t needed an appointment. The email doesn’t states nothing about scheduling an appointment. Right before me there was a gentleman that had questions regarding Zelle without appointment and he was able to help him but he didn’t wanted to see us??? I didn’t mind waiting at all but he was very rude that kept saying that we needed an appointment. BOfA has been disappointing lately and they don’t care about the customer service at all
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March 2023 by GAGA Stanton
I went to Bank of America on 2-14-2023 at 6750 Greenville ave , I went to cash my check and I asked the teller could I use there restroom and where was it located and he told me where it was I finished up with him and went towards the direction he sent me I didn’t see it so I asked the lady who was a greeter name (Griselle ) where the restroom was located she said quote “IT IS OUT OF ORDER” I said out of order so I went back to the teller and I said I thought you said that the restroom was available and he said “it is available. We have one that did not work and we have one that does work so I went back over to the greeter Griselle , and I ask her her name she told me and I said, I thought you said the restrooms was out of order and she didn’t say anything. She just stood there like a deer in headlights. I called and made a complaint because I feel like I was discriminated against because I am a black Woman to make matters worse I’m on medication that causes me to have to go to the restroom frequently, and I do believe that it was discrimination at that particular branch, and I will not be opening up a bank account with Bank of America until they change their racist views and policies, and that other cultures are more respected.
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February 2023 by Andrea Reeves
I went to Bank of America on 2-14-2023 at 6750 Greenville ave , I went to cash my check and I asked the teller could I use there restroom and where was it located and he told me where it was I finished up with him and went towards the direction he sent me I didn’t see it so I asked the lady who was a greeter name (Griselle ) where the restroom was located she said quote “IT IS OUT OF ORDER” I said out of order so I went back to the teller and I said I thought you said that the restroom was available and he said “it is available. We have one that did not work and we have one that does work so I went back over to the greeter Griselle , and I ask her her name she told me and I said, I thought you said the restrooms was out of order and she didn’t say anything. She just stood there like a deer in headlights. I called and made a complaint because I feel like I was discriminated against because I am a black Woman to make matters worse I’m on medication that causes me to have to go to the restroom frequently, and I do believe that it was discrimination at that particular branch, and I will not be opening up a bank account with Bank of America until they change their racist views and policies, and that other cultures are more respected.
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January 2023 by Dario Montoya
Sadden how Bank of America continues to fail in every way possible. The customer service continues to drop, and the Tellers and Lobby Leaders continue to be rude. Every center I have stepped into this continues to happen.Anyone reading this switch to Chase Bank, trust me, you will be happier with the customer service, and most of all, you will feel welcomed and appreciated for being a valued client.
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January 2023 by Jenice Allen
BOA IS THE NEW GHETTO BANK. YOU ARE CRSP OUT OF LUCK IF YOU NEED TO TALK TO SOMEONE AND THIS BRANCH LOCATION ALWAYS HAS ONLY ONE TELER, ALWAYS! THE LINE IS SO LONG
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November 2022 by Melinda Scully
The front desk/doorman, Maurice, was so rude for no reason when I accidentally walked in the wrong door. Like, why? Just kindly tell me where to go. Anyways, I’d recommend going to a different location.
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November 2022 by Rosie Moore
Horrible service. There are always several people greeting and 1-2 cashiers on Saturdays.They need to cross train to have extra help for these cashiers.Lines are so long and it takes forever to get things done.
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October 2022 by Michael Brennan
Consistently understaffed. We’re it not a block from my office I would avoid completely
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October 2022 by Norm O.
All the reviews I see here, are so true, since these ratings are coming from a client point of view, now it's my turn coming from an ex employee who worked there for years... manager tells employees not to help clients on purpose... they tell clients make an appointment. As an Emp they prefer you make outbound calls instead of helping clients who need immediate help.... Even upper management encourages mgrs to turn clients away and focus on clients who are not there in person... this was an experience like no other in my life... I felt bad for clients, I always put myself in their shoes and wouldn't want to be treated like that.. I helped as much as I could and was polite to all my clients, unfortunately my Mgr would get upset if I went out of my way to help. Overall my advice is to close all your accounts and move to a more sensible bank w great reviews..& somewhere where you will be treated like a Human....Thank you, hope this helps !
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August 2022 by Zelalem Bezabh
Banker jeneifer has a negative attitude when I get to see my scheduled appointments. I have been a customer for BOA over 20 years, today I felt so unwelcmed by this specific banker and also no one was on the lobby to welcome and show any help. I will be switching to other banks who can serve me better. August 8, @10:00 am.
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July 2022 by Mark M.
You want high fees and lowest paid interest around? You'll love BofA. Not recommended for anyone else.
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January 2022 by Mohammad Salemi
It take hours to take cash or deposit money poor customer service only one teller and too many customers avoid coming to this branch
