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December 2023 by Dianner DJ
Very, very bad service, zero recommendation, they closed my account with the excuse that my social security belonged to a woman, of course it was a lie, and they started asking me where I had received 16 dollars for Zelle from a trucking company that that employer was of fraud but that there was no fraud, only that they were going to close the account just in case. It is a mockery and a lack of respect.
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October 2023 by Christopher Moore
Bank of CriminalsZero stars, don't know who worse Chase, Wells Fargo or Bank of America, well lets add Bank of Texas. As consumer if we need something done correct, then we have to do it ourselves. Bank of Texas are criminals just like the one who overbilled me on my debit/credit and the investigation team are incompetent as they cannot investigate. You got businesses charging on your credit/debit card illegally. Bank of Texas do nothing. All documentation was sent in for their team to view and if they had any more questions, they could reach out to me. In fact, emailed the documentation to them MORE than 3X.
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December 2022 by Julie Blankenship
Very helpful, very friendly, and very thorough.
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June 2022 by Sandy Parker
Have banked with them for 20 years. Love their customer service.
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June 2022 by James S.
Javonte was amazing by far the best rep in the whole bank customer service was great everything was done in a timely manner she went above and beyond to help me . I was fed up with this bank she changed That thanks again .
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February 2022 by Larry D. Spencer
The Bank of Texas employees are knowledgeable, professional, quick-without-being-rushing, and caring in the ways they relate to customers.
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December 2021 by joe galvan
Why have this branch? Staff very rude and incompetent. Horse playing in back office laughing giggling and when I asked what the ETA would be the teller, said if you don’t want to wait here is your stuff back go somewhere else. What type of customer service is this? Manager told the same thing to another customer that came in and rudely told her to try another branch.
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November 2021 by Donna Scoggins
love this bank and location!
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August 2021 by Mark Lancaster
I had to get a new debit card because my information had been stolen from me. It took me less than 5 minutes to get a new debit card at this location!
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August 2021 by barbara brin
Teller, Steven, is as nice as he is smart & capable. I was able to accomplish all of my banking needs very quickly & easily thanks to Steven.
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January 2021 by Phillip J.
Don't bank here. Recently tried to close my savings account this past Friday. I asked the bank for a little cash and a cashiers check for the remaining balance. After giving me the cash, they informed me their cashier check printer was not working so they couldn't give me my remaining money. I asked for the remaining balance in cash and they said they could not because they'd already closed the account and I'd have to wait until they could get someone to repair the malfunctioned cashiers check printer. Finally got my money after 1.5 hours but I had to drive to a different branch to get the cashiers check. This bank basically wants you to let them hold your money but won't give it to you when you need it the most. Any prudent bank would have a SOP in place or backup cashiers check printer. Very unprofessional and very unreliable.
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October 2020 by Deborah Newman
Great place to bank!
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July 2020 by Brandon Klinger
Great bank
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December 2019 by R.W. Wittrock
Professional and courteous staff, very short wait times, always helpful.
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September 2019 by Lauren
I continue to be impressed by the service I receive at Bank of Texas. Daniel C helped me today and did a wonderful job! I never felt rushed and he seemed genuinely happy to be helping me. He was very careful and accurate with everything he did and explained things along the way. I will continue to refer and recommend all of my family and friends to this bank!
