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November 2023 by Glenn Haughton
Rose has been a blessing to all who use the services at BOT on Swiss Avenue for years.Her knowledge of the banking industry, professional and friendly demeanor, brings delight into anybody’s day when they visit the Branch on Swiss Avenue.Thank you Rose for all your dedication and service to make BOT, my only bank!Glenn (happy camper)
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September 2023 by Raul Rodriguez
Good bank customer service and quality ?
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June 2023 by Rev. Therion
So far I have had terrific experience with them.
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May 2023 by Jazmon Kiera
I’ve only been to this branch twice, today being my second time. I don’t have an account there, but the company I work for does, so I usually get my check cashed there because it’s convenient. While I’m not familiar with the company policy that “if you don’t have an account there, then you have to come into the lobby to have a checked cashed” (even though the company I work for does hold an account). What made the experience a 1 star experience was the impoliteness of the employee. It wasn’t warranted in any way whatsoever. That’s all.
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March 2023 by D Watson
Rosemary is very racist unprofessional and do not know the procedures of cashing payroll checks. She had me to speak with a security officer over the phone while out in the open where everyone could hear our conversation he asked me where I worked what I do and why didn’t I have a bank account. After speaking with my payroll department Rosemary determined that the check was accurate and real and cashed the check after taking me through all those questions. I also heard telling other coworkers she knows that person release the hold off of their check in the drive thru but because she didn’t knowShe did not apologize and was upset that she was wrong and didn’t know how to verify a payroll check. I will be filing a discrimination complaint today. Rosemary needs additional training
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November 2022 by Dorothy Scroggins
The young lady helping me was very attentive, she listened to my problem and it was handled very professionly.
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October 2022 by David 'Paladin' Whitley
I have been a customer since Bank of Texas was Swiss Avenue bank that was about 3 months after they opened. All these many years I have been a loyal customer and happy customer. I highly, highly recommend them.
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July 2022 by Ashley Houston
Great Banking! And the live oak location is great! Love the different types of accounts they’re offering
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May 2022 by Allen Knott
I go to this branch of the Bank of Texas for one reason, Rosemary. Rosemary is wonderful lady and had always been able to help me. I first met her when I walk in to get quarters for work and the amount surprised her. She is always nice, seem to be a in good mood and greet me friendly. I even wait on Rosemary over the other tellers, nothing again the other tellers, it just with Rosemary I know I will be take care correctly the first time.
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March 2022 by Moe White
Mari, was very knowledgeable and helpful in assisting me in opening up my account.Her Customer Service was well beyond my expectations
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March 2022 by Thomas Ross
Such a great branch!
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March 2022 by Steve Garrard
I have been banking here for 15 + years no problems, friendly staff, their always willing to help
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October 2021 by Vick Gardner
My first impression of BOT was through Jesus Hernandez. Jesus set up a checking account with a debit card for me, and gave me paperwork to get my direct deposits switched from Direct Express (ugh!). I appreciate the fact that Jesus was patient and thorough, attending to all my concerns in a friendly and professional manner. If the rest of my contacts are going to go as smoothly and surely as this one, then BOT deserves my 5-star rating.
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November 2020 by Emily Alvidrez
I’ve banked with Chase and others. This is by far my favorite bank. They won’t fee you for not using your card or for not putting enough money in every month. They don’t have a bunch of hidden fees and they’re customer service is great.
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January 2020 by Tina Stoutamire
Good Staff, Good Bank Overall since Banking at Bank of Texas??
