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January 2024 by Rose Whalen
DONOT go here for any reason whatsoever and especially don’t take your babies or small children here. These are some of the absolute WORST piercers and people. Had my daughter's ears pierced in the summertime, they told us keep the posts in 8 weeks and she’s good to go but to come back if there were any issues. Originally thought this was a great experience. Daughter took the posts out after the 8 week mark and the holes started to close within a day, I took her that next day to have the earrings reinserted to prevent further closure and they refused to reinsert the posts to prevent further closure stating that it was “my problem” and not their responsibility. But they sell a post change option on their menu that I would have been happy to purchase and I was flat out refused. The holes completely closed over the summer because I was unable to reinsert the posts. I took her again in December and had her ears pierced a second time, was pushed away from the earrings I wanted to purchase and was told her ears were thick and defective and that I need to purchase a specific pair that were longer. Was completely treated like less than garbage the second visit. Two weeks after the second piercing one earring fell out and when I called I spoke to Bailey who claimed to be a manger, explained our situation and my frustration and that the hole had begun to close within hours this time, we agreed that I would bring her in to see if the post could be reinsert. When I got to the store first they tried telling me that there was no Bailey on their staff. And then someone to the side stepped up and said oh, I remember who you are, I remember what this is about. As they attempted to examine my daughters ears, they didn’t even have her stand up out of the wagon, and did not close their fingers over her earlobe before telling me that there was no way they could reinsert the post And that I needed to let it heal completely, and bring her back again when it was healed. And I do suspect that if I had given it a third try, they would’ve roped me into more money and done even less work. I was able to take my daughter that next day to a professional piercing place who was able to put a new post in her ear no problems. Ive now wasted $165 with this place plus more to have their poor work corrected and give my daughter even piercing and 3 traumatic experiences for a three year old little girl. Every single employee in this shop should be ashamed of themselves, they are all doing the bare minimum and do not care about the experience or outcome for their guests with no attempt to make it right but doubling down by attempting to lie to me. SAVE YOUR MONEY even on buying anything here much less pay for poor piercing by inexperienced workers.
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December 2023 by DR Hanson
Banter 3639 was wonderful! Thought I had to get my ears repierced but Dani took one look at my ears and advised me that wasn't necessary. A little embarrassed that I could have just...put in my earrings but Dani was incredible and gentle and took great care of me. Thanks Banter 3639!
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December 2023 by Aiesha Collins
Erin and Trinity were the most amazing… super helpful and fun. They went over and beyond, offering multiple options. Be sure to ask for them on your next visit.
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November 2023 by Shay Nelson
Went to this store to get my ears pierced and buy a couple of things this lady named Kim comes out and tells me she can’t pierce my ears because I’m under the influence which I don’t do any drugs don’t drink don’t do nothing I asked her was she serious and told my husband we aren’t buying anything from this store I really feel like I was racially profiled this was the worst store I ever been in and their customer service was horrible never will I ever go back I think she really got mad cause I said I’m not wearing no Cuban zirconia ring I went to Kay jewelry afterwards and got real earrings and great customer service
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November 2023 by Michelle Higgenbottom
Dani and Fern were so wonderful, they restored a bit of my hope in humanity today. Our girl wanted her second piercings for her 10th birthday, but she was really nervous. They were extremely patient with us and so kind while she worked through her fears and decision paralysis. She finally said “yes” and was so brave. Level up with courage badge today! Thank you guys!
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November 2023 by Kimberly Brown
Mady was AMAZING! She gave beyond 5 star service. Patient, informative and just a great person to be around. She pierced my friend’s nose and was very helpful through the experience.
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November 2023 by Driven Intent
Erin is fantastic and very helpful! Always on her A-game with customer service. She’s help me when I go in the store and I’ve seen her help other customers. She always available for any questions and concerns. Thank you!
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October 2023 by Maya Johnson
They are really great over here, Lexx and the whole staff made me beautiful again after my nose ring fiasco.
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October 2023 by trinity vining
Absolutely love kim!! She was the best and made us feel very comfortable while getting our ears pierced, she was very informative and gave us all the information we needed!
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October 2023 by Linda Edmundo
I have been a customer of Piercing Pagoda for 31 years when they were kiosks in the Northeast. I really like piercing Pagoda but what made my experience even better was Erin, the manager at the Galleria Mall in Dallas. Erin patiently helped me find the perfect 14 karat gold nose ring with friendly and outstanding customer service.
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September 2023 by Mariah Bunk
Erin was very helpful and she hooked me up with more than what I came for! Went above and beyond. Super nice and made my shopping easy! Would absolutely recommend and shop here again!
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August 2023 by Destinee Boston
Misha pierced my helix! She was so sweet and made me feel so comfortable! It was such a smooth an easy process! She is the the best! Next time you go ask for Misha!
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July 2023 by Kathryn Mccurdy
Mady is absolutely amazing! Went in to get a nose piercing done today, she was so helpful and was very calming! Love her personality she’s the best, would definitely recommend and will be back!
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July 2023 by Zoey Dennison
I got my nose pierced today by Mady! I was absolutely terrified and she did everything she could to make me comfortable. She chose the perfect size along with style of jewelry for my nose and the next time I visit Texas I will definitely be seeing her. I wouldn’t trust anyone else!
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July 2023 by Emily Thurlow
they are very nice and are really helpful with helping me choose the right earring, i usally hate getting my ears pierced but they did it quick and painless.
