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November 2023 by Bertman Show
Good people but this back sucks, from the app to the customer service you call.
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August 2022 by Annquenet Hillary
Micheal the manger at least that what he says he is. Is rude acts like a female and does not do his job well seems like he knows little to no information at all. Called another bank and got the most respect and all the right information I needed. Whosoever is over Micheal the manger at least that what he says he is need to find new help right away because he is not it. UNPROFESSIONAL
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July 2020 by Crystal Collins
S/O to Steven (Estevan) & another Young lady teller that I did not catch her name. They are so helpful and the customer service is amazing. I literally have been driving from Mansfield to come to this location specifically because the Arlington location won’t allow me to make The multiple withdrawals I need to make. I love the folks in Arlington as well aside from them not letting me make all my withdrawals but this location does it with no problems and a great attitude. I can’t knock any other branches because for years they’ve always taken care of me and I feel like I’ve made friends with everybody at the bank LOL but right now at this very moment this is the location that I can take care of my business at and I appreciate them for that! Thank you guys we’re going above and beyond and for doing it with a great attitude!
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May 2020 by Miriam Monjaras
Very bad experience!!! That new African American lady in there has the worst customer service!! Every single time I’ve gone in there it seems she doesn’t want to work! She always gets mad when you get her to do something As cash a check or deposit or for whatever reason !
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December 2019 by Brittany Noel
Today I went to get another debit card. I called because the hours stated 9am and it was 52mins after. Aaron answered the phone, he was amazing he sounded like a game show host! He was more than helpful, honestly I loved the experience, not to mention he was quick! Today was a good day! Thank you Aaron!
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August 2017 by Marcus Johnson
Horrible customer very unprofessional never come to this location
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June 2017 by Edward Adjekum
These people are thieves! On two occasions I was making a cash deposit and they "made a mistake"! If I wasn't the type of person to double check this I never would have caught them. I don't know if this is BBT policy for "certain locations", just criminals working in a bank, or both. Don't use this bank!
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May 2017 by Juan Badillo
Good service
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March 2017 by Detra Lewis
This is the worst bank ever!! All over the internet they have horrible reviews I wish I had read before I opened an account I urge everyone to also leave a review on the better business bureau as well
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June 2016 by T La She' Reed
No one seems like they are customer service based in this branch don't know what they doing no sense of urgency. Do not cater the African American race.
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January 2016 by Chanade B
Don't expect to be treated like a human being if you're Black! The staff here is incompetent and racist. I sat in the lobby for almost an hour for a direct deposit form and no one even once acknowledged me as a customer. The teller treated me as if I had committed fraud because I had inquired about a temporary card. Horrible bank and I will never visit this branch again.