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January 2023 by Cane Law Firm, PLLC
I came in to open a business account after having Bank of America for 12 years...this bank and branch was oh so accommodating!!!! Andy was an absolute pleasure...he went above and beyond. I will now be bringing my personal accounts as well!!Thank you!!
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October 2022 by Bret Wesolek
I got a loan for my car a few years ago from BBT. So BBT gets bought out/absorbed by Truist. No big deal, good logo.But don't try to get ahold of any one during their posted customer service hours. 8am to 8pm Mon-Fri. Your superb customer service system has hung up on me... twice.So I'm just trying to fix a little problem... I double payed the loan last month.... stupid, but I'll just swallow it. But nooooooo, now I'm delinquent, with fees of $60-some dollars, and probably dinged my credit report. In this world, I guess that's what you get for paying early. I just want to get this corrected and make my upcoming payment. Can y'all handle that?
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April 2021 by Brian Wharton
I have recently started a small business and had originally banked at Chase. They were okay but they really couldn't provide the personal assistance and attention I needed being a new business owner. Enter Payal Shah at BB&T at Northwest Highway in Dallas. Incredible personalized service from her and her team. I now have my personal accounts there, my kids accounts, a car loan, etc. Any questions I just pick-up the phone and call Payal and she ANSWERS the phone herself! Incredible. Highly recommend.
