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April 2024 by jay ramirez
Shout out to Luis for guiding me in the right direction. He is very patient and understanding.
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April 2024 by toyo Hernandez
This is the BEST location to go to in Dallas! Luis is the best there he helped me and my family with what we needed. He is extremely professional, attentive and provided AMAZING service. i highly recommend to ask for him for your banking needs. Shoutout to Luis
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April 2023 by Mary Sauceda
Out of this world. Top customer service, literally they managed to speak to everyone who walked in and did not make anyone feel unhelped or unwelcomed.This will definitely be my branch.Thanks Luis.
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July 2022 by Nancy Martinez
It is hard to describe the level of professionalism, efficiency and values held by Luis Valdez at Truist at Pleasant Grove, Tx. He has helped me tremendously and decided to moved my accounts there. He has always shown and my family kindness, respect and a friendly smile!
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July 2022 by Roy Villa
This is been the branch where family and I always go to do our banking you get to meet the most knowledgeable and professional person name luis Valdes and gorge Cerna, Cristal Casas, Cindy Ramos all these people are been there for long time and expect the best from them, thank you guys for the help every time.
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June 2022 by Elvia Ponce
I visited this bank with an appointment to open an account. The banker explained about the options I have very clearly. It was a smooth process and I was able to open the account without any hassle in less than 30 minutes.If you need great customer service and some serious "know how"... this is the branch to visit.Ask for Luis!!
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June 2022 by desiree
The customer service is what keeps me here. Luis is the best, he goes above and beyond to help you with whatever you might need. He is very nice and knowledgeable, answering all my questions and made the process of opening an account as smooth as can be. This bank is not only customer friendly but reliable to help you through any process.
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June 2022 by Bryan Dominguez
Ive been banking here for nearly 6 years and the staff of Luis, George, Cindy, and Crystal have always provided High Level customer service. As someone who has been with other banks it is difficult to find knowledge and service at this level… the banker by the name of Luis has been my banker for the last 5 years and has always answered any questions, concerns, or doubts, and is overall a fantastic banker. Definitely check this place out!
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June 2022 by Queta Olivares
Love going to this location. Everyone is really friendly, they make you feel like family. Bankers are really knowledgeable and they take the time to explain thoroughly.
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June 2022 by Jacqueline Gonzales
He was very helpful, really professional and solved my problem quickly. I really appreciate Luis! You're the best.
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April 2022 by Samantha Lewis
This was the awkwardest and rudest interaction I’ve ever had at a bank. I was talked to as if I were uneducated by Luis also felt like he was belittling my job? Which was weird…you’re a teller working in the hood at like 30? although he helped me and I was finally to run out with something. The other old rude gentleman didn’t want to take the time to explain a question I didn’t understand. Their tone was passive aggressive and their attitude from the start was just uncomfortable. I hope they don’t treat their customers like this all the time and make it this hard to get something so simple done. I will literally never step back into this specific establishment, if you want good customer service go to Mesquite and save yourself the time.
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February 2022 by Oscar Martinez
The worst nice whenever you open a new account but after a little while not good at all customer service is the worst, need more experience.
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January 2022 by Jessica Nodarse
Go to mesquite they have better services . So I need some money to buy something cash . And the only have a small amount in cash . What is this . A broke bank ? . I will take out all my money for sure . They only have 2k dollars in cash, I don’t believe it . And she said , u should call us before u come and get that much , hellooo is my money . Do I need to wait 4 days to get it jajaja so funny
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November 2021 by Linda Rodríguez.
I had a unpleasant time om my bank today !I went there today at 11:32 to make deposit and one of the lady was rude unprofessional I don't know why people like her has a job of Customer Service if she doesn't know how to give a good service with kindness.She always looks angry with frustrated face!
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June 2020 by Kingsman Statesman
Has ATM.
