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February 2024 by Rita Perez
When I opened my accounts, I honestly believed my banking nightmares were over. Please make sure you ask about the fees associated with their accounts because I wasn't informed correctly and I had fees being charged. I opened 3 accounts and the banker informed me that as long as I had $500 in any of the accounts, there would be no fees. Also, she told me I would be reimbursed 4 monthly atm fees regardless of the atm. To this day, the fees have not been reimbursed. This is disappointing. Also, your checks will be placed on hold for weeks, the accounts don't show your full deposit and it causes a lot of confusion. I'm considering going back to Chase even though their minimum balance is higher. They at least are completely transparent where your money is. The not showing your full deposits causes so much confusion. I was reimbursed the maintenance fees but it's still frustrating and it made me angry that I was not explained correctly about the fees associated with each account. My banker was Paulette and she's a nice person don't get me wrong but when it comes to money, there should always be transparency.
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December 2023 by Robin Day
Unfortunately, I had a very negative experience getting the runaround with empty promises and endless communication delays and then finally was left high and dry with no response about my loan application that I was told was nearly a sure thing. Sadly, I have to relate that you should avoid working with the branch manager Joey Melin at any cost. I don’t think you can trust a word that he says and he is highly unreliable.
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March 2023 by SUB5CR163
This bank is the best Truist bank that I have ever went to!! Joey and the Cashier was so helpful!!
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February 2023 by Ceyhun Cin
Jonathan was very friendly and helpful.It was also nice to meet Joey Melin Branch Leader.Positive and energy full Branch.Thank you.
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September 2022 by Roy Moreau
Mr Cox you should be ashamed of yourself
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June 2022 by Heather Breidenstein
They will gladly take your money to open an account but leave you no way to access that money until your card shows up a week later. Walking around with cash money is not okay and shouldn't be excepted of you.
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January 2022 by Salomon and Miriam Banarer
After a never-ending story of long lines, poor communication, and mistakes from our previous big-name bank, we left them and came over to Truist. What a breath of calm, fresh air! We appreciate having a bank manager who knows our account and who is dedicated to supporting our business. Whenever I have a question, I can actually get it answered quickly and by a human being! They are clear, responsive and friendly. Their mobile banking app is easy to use. Although it's always a lot of work to transition banks, it is totally worth it.
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June 2021 by Leisa White
This branch is not open at all in Saturday. As a matter of fact not one branch is open on Saturdays even though they say they are until 1pm.
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February 2020 by Cyndie G.
I had someone open an account here with my social security number. They told me that it was in fraud department and not to worry. But I had no way of communicating with fraud department. They kept sending me letters with no phone numbers. Finally they sent it to collection and were dinging my credit. I paid it even though I never opened an account. I do not blame them for the fraud. I blame the local bank for telling me to ignore it and for the entire customer service of this bank. Who would send a letter demanding collection with no phone number or way to reach them except just pay us. Customer service is indeed dead. BEWARE if you have an account here and you ever have trouble.
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May 2018 by John F.
It was a hot day today. A real scorcher if you know what I mean. Stepped in here to cool off. Clean floors and great AC. Will be visiting again next time I need a breath of fresh air!
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October 2017 by Shaul y Naomi Govea Gudiño
(Translated by Google) Very bad customer service !!! Terrible customer service
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August 2017 by Vee A
Love this bank. People here are super nice and always help me with any issues I have. I go out of my way to get here. They make an effort to remember your name and what you have going on in your life. Dunno why the other person had an issue, maybe the issue was their attitude?
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January 2017 by Leo G
Very bad customer service!!! Pésimo pésimo servicio al cliente
