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December 2023 by Dee Dawkins
Been a customer here for a good while.Never had a problem. They do everything they can to take care of their customers. I highly recommend them.
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February 2023 by A Danielle
A highly uncomfortable experience. I came in to change my debit card pin because I didn’t receive one in the mail with my new card. The tellers at the front were deer in headlights when I was explaining and then GOSSIPED ABOUT ME BEHIND MY BACK when I went over to the banker to handle my concern. Not only this the older teller with short white hair told me “You have to graduate sometime” when referring to my student account. I kindly replied some people take longer than others, and at least they get it done, that’s all that matters. It was my first time entering a branch in 10 years and I wish I didn’t.
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February 2022 by Dan Ben
Unprepared employees. over 1 hour on the phone for anything you may need from them. I am cancelling my personal and business accounts with them. I definitely do not recommend banking with this bank.
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January 2022 by Alia Chase
Stealing money from hard working people? Seriously? 2nd time you've placed a hold on my paycheck because you guys I guess don't have enough money. Once I get this money I am so done with you guys. Going to find someone else who knows what they're doing and isn't going to take money from me. I'm a single mom and I work very hard for my money and 4 have you guys to put my money on hold for no reason other than that you don't know what you're doing is ridiculous.
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December 2020 by James Sharp
Best bank in Texas! Love the customer service from branch manager David Koch and his incredible branch banker John Goyburu. Highly recommend this branch for anyone's banking needs.
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July 2018 by A R.
BB&T is the worst bank ever, not this location per se. They hire nice but entirely useless people. Their app is constantly down. They get hacked every hour on the hour, so good luck getting your bills paid or your money transferred. Their systems go down regularly. They charge $11 if you lose your bank card. They hold deposited checks for weeks. No bank is great, but this bank knowingly smiles to your face while stabbing you in the back.
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July 2017 by Roger Arredondo
Worst experience at this location, no longer continuing my service with this bank.
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May 2017 by Joel J
This isn't a BB&T. It is a Chase.
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March 2017 by Masry Elmasry
The baddest bank in the united state specially for mortgage
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August 2015 by Sonny R
Couldn't cash a check because they didn't have the funds. What kind of bank doesn't have $10,000? Why do I even bother with these guys.
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April 2015 by Becca P.
I am in complete shock at how fabulous and friendly the staff is! The service with BB&T is by far more friendly than any other bank I've been to in Dallas!!
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May 2012 by Shannon R.
I didn't do a lot of research before picking a bank but I knew I didn't want BofA or Chase getting their hands on what little money I have. I haven't heard anything bad about BB&T and I knew their ATM fees were low so that made me like them already. Julian was very friendly and professional and I truly feel like they appreciate the business and will be very helpful in the future.
