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August 2020 by Teiana Banks
Stacey the teller accused me of fraud and locked my account in the middle of a pandemic for about 3 1/2 weeks. I came the next day to speak to the Branch Manager. Nestor notified me that the banks have lost tons due to fraud. So, he decided to make me go through a whole process to provide documents verifying my funds. I provided the documents that the BBVA fraud department requested of me. After 3 weeks of going back and forth sending documents, they decided that they would just verify the funds with the institution. The very thing I asked them to do at the beginning, but they held my money and sent me through the ringer for what? I was unaware that fraud was at an all time high due to Covid-19. I truly understand that alert. However, what was it that I was chosen to be the one without access to my much needed funds just like anyone else? I would like to see who is it that fits the "caution" group. I've decided to close my account with this institution and notify my network of this appalling experience.
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July 2020 by Laura Palacios
(Translated by Google) Very good ?(Original)Muy buena ?
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March 2020 by sergio maldonado
Highly recommended this Branch, Very Professional Staff and Branch Manager Nestor was very helpful throughout the process on opening my new account.
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December 2019 by Rob Nar
Norma was wonderful in helping me!! Had issues with my online banking and her professionalism and great attitude eased my worries.
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August 2019 by Krv Shoetique
This was my bank for 3 to 4 years, my account was compromised from fraudulently activity committed by unknown person. They have stolen multiple times from this account I had. So this time it was hacked by unknown company, I have been trying to get my funds back for over two weeks! The fraud department gave me a provisional credit however I went inside a branch in Duncanville Tx. They were racist and treated as if I was NEVER and NOT a customer for over 3 years!! So I advise ...
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July 2017 by Michael Johnson
Deceptive, no customer service. The "Real time" system they use is a nightmare for processing transactions and mystery penalties and fee's that pop up that they just say are your fault. Reported to the BBB.
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June 2016 by Raution Jaiswal
If there is anything less than 1 star I would it to this branch. Their Manager is no way interested to help you. He has this big head and thinks he knows it all. Stupid guy! Just dont go to bank there....I would NOT.
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December 2014 by M. McHenry
Bank from Hades. They've NEVER- IN ANY DEPARTMENT - DONE WHAT THEY SAY. And NEVER say what they do. I've had to wait months and months for returned calls (about doing what they said in 1t place!). Still waiting for a correct answer on a near 2 months ago lie flip-flop. The guy from BBVA calls me in his cell phone (I don't recommend) and leaves a message to call back (of course no answer about the flip-flopped issue). I call back, no answer and leave message to call me. Even send a text - weeks later NO ANSWER. Hey, maybe he should have just called me back without me having to leave voicemail AND send a text. Of course ALL MY EFFORTS IN VEIN - THEY NEVER FOLLOW THROUGH. They just go and lie, do whatever. Time they fix or head to court (I'll file in Jan.)
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October 2013 by Michael O'Brien
No atm
