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October 2023 by Jesse
The only male teller there, either did not understand or could not hear me. I had to repeat everything and it took him too long to process the payment.
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January 2022 by Jenn W
Had a transaction that required going in. ZERO staff had masks on, despite current local county requirements. Teller told me they were out of cashier’s checks. Will NOT be back here.Went to location on Illinois. MUCH better, all staff with masks and all but one customer had one on. Teller was efficient and helpful.
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November 2021 by Esdras Martinez
Great service . I been with nothing but satisfied whit this bank . I appreciate Anthony Hernandez help . Very nice & helping young man .
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October 2021 by Steve Santayana
It's as bad as everyone is saying in the reviews.
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September 2021 by Jenn
Had a transaction that required going in. ZERO staff had masks on, despite current local county requirements. Teller told me they were out of cashier’s checks. Will NOT be back here.Went to location on Illinois. MUCH better, all staff with masks and all but one customer had one on. Teller was efficient and helpful.
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August 2021 by Marlys S.
If you need a bank, look further. The only customer service here is what they advertise while you are on hold waiting. I could spend the day listing all of the problems I have had with Compass, but you can avoid the same experience by using a different bank.
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July 2021 by Andre Holt
Terrible service, shabby looking place, rude employee behind desk. Only one ATM and it's outside, but was broken last time I came.
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January 2021 by Rafael Trujillo
These place looks like a taqueria inside ! ?Epic epic bank ever! It doesnt look like a real bank at all.
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December 2020 by David Andrews
Worse bank I have ever dealt with! They take forever to complete investigations for unauthorized transactions . Their atm took my deposit and I had to wait forever and argue with them to get my money released they also keep charging me overdraft fees for stuff that wasn’t approved and when I dispute it and they credit my account I still owe the overdraft charge they have also charged me an extra overdraft for being overdrawn 4 days which I never heard of ... the overdraft was due to unauthorized activity and I still am being held accountable I wouldn’t touch this bank with a ten foot pole stay away
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August 2020 by Sonia Rivera
This place is never open I been here 3 times in this week at different times and it’s always closed.
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January 2020 by Angelica Moreno
Very bad customer service from c.villarreal. you should try smiling more, I'm sure you'd look prettier.
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January 2020 by Thanos Peterson
I have never walked in a bank or the Taylors are very rude and I'm not even a customer, smh
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December 2019 by Lily Rocha
At first I felt they ignored us but Juan Hernandez made a complete difference.
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December 2019 by Sybil Henry
Everytime I go to this location:::: horrible, slow service!!!!
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June 2019 by Tiara Chester
I’m switching to a different bank. Y’all just charge overdraft fee whenever you want to
