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June 2023 by Namitha Ramakrishna
Thomas V. from this branch was incredibly helpful in helping me with some account issues - he had such a pleasant attitude and was so genuine in wanting to help me out. I was interacting with him in a phone call, and he even called me back (with no request from me) after some account processing just to assure me that everything was set. Appreciate you Thomas!
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February 2023 by Teresa Miranda-Martinez
Incredibly pushy with their credit cards. I clearly stated FOUR times that I was not interested to the manger. Afterwards, another staff member said “I’m not going to push credit cards…” then continued to push it. After I clearly stated not being interested. Their priorities are clear. I’m glad I am done with what I needed. I will not return to this branch.
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February 2023 by Adrian Bradshaw
In the middle of a HELOC going on week 5 and they’re still fiddling around with the appraisal. I owe $199k, ESTIMATED my property at $390k for application purposes and their appraisal came back at $466k. The underwriter told me I’m padding the value and ordered a full inspection inside and out of my property. I could see if the appraisal came in under but it was $76k over with a 43% CLTV and I'm still being hassled. UNBELIEVABLE
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February 2023 by AMB AMB
In the middle of a HELOC going on week 5 and they’re still fiddling around with the appraisal. I owe $199k, ESTIMATED my property at $390k for application purposes and their appraisal came back at $466k. The underwriter told me I’m padding the value and ordered a full inspection inside and out of my property. I could see if the appraisal came in under but it was $76k over with a 43% CLTV and I'm still being hassled. UNBELIEVABLE
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March 2022 by Vikor
Horrible service.
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December 2021 by Chris Gramlich
I've walked in probably 6 or 7 times in the last year and either they can't help me or no one is available to help me. The BBVA branch on Mockingbird was far superior and it's too bad that great staff lost their branch to this one.
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October 2021 by K M.
BBVA sucks so bad I'll try to do a deposit today they apparently sold a bunch of locations all the ones close to my office to PNC without letting any of their customers know I went to five locations without being able to make a deposit I'll be closing the council switch it to someone else
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April 2021 by Sergio R.
Very pleased with my experience opening a checking account here, The teller Lupe helped me out a lot made sure everything was good to go before I left, Much appreciated thank you Lupe
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July 2020 by DFW Hairstylist
I like BBVA and the services that they provide but this branch is THE WORST AT CUSTOMER SERVICE. I am a business professional with many years of cust service experience and I'd really like to know where these employees are trained. I've read the reviews and have been given misinformation, promised call backs that were never done, etc. I started out using the oak lawn branch but Lakewood is closer to my home. Complete difference of night and day. Will not be using the Lakewood branch again. Will gladly drive the distance to Oak Lawn.
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July 2020 by Tr3ThaDj Muzik
Gr'8 service and staff, always friendly and professional people, always going the extra mile to get everything you need done
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June 2020 by jessica johns
Brittany at the Lakewood location (Abrams and Gaston) is so friendly and knowledgeable. She is a pleasure to see every month!
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May 2020 by Matt Blum
Love BBVA, but this branch is something terrible. Pushy trying to pitch credit cards. Calls, emails, the works.
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January 2020 by Ricardo Cruz
RUDE RUDE RUDE Worst customer service! JAMISE LEWIS OPERATOR # S106676 she needs to be removed from “customer service “position Gave one star because Zero it’s not an option.
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August 2019 by Miguel Morales
People here are so rude. I called and a representative yelled at me for talking fast?? I was so confused because that is not the way you should treat your customers. I will be doing my business elsewhere!!
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July 2018 by Jus Spann
they dont care about theyre customers! They are nothing but ripoffs! LOOK OUT FOR THEM NSF CHARGES..i got proof they sneak charges in... i swear i will submit a review a day until i cant no more. I wilk make it a priority. Please folks dont make the mistake getting an account with this institution its not worth the risk and time.