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August 2025 by Juan Irizarry
I came here to help a friend of mine open up a bank account and I had a very positive experience. The staff were super nice, they brought us water and gave us many options. The staff is bilingual and very friendly and professional. I definitely recommend this location.
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August 2024 by NATALIE KING
I just received the worst customer service I’ve ever received. I was hung up on twice. The first time she was speaking when it hung up so I assumed it was an accident. When I called back a new person answered. While I tried to explain the problem, he began yelling at me. I said ok I’ll try someone else. Then I was hung up on again. Inefficient and rude. I have money stuck in Zelle somewhere because 4 Customer service agents couldn’t help me log into my app.
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May 2024 by José Riesco III
Javier and his team are WONDERFUL! They were so friendly and provided such warm and kind service. I praise God for them!!!!!
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March 2024 by Alexander Breeze
Friendly staff, I’m always in and out without issue. Smoothest bank experience I’ve had.
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February 2024 by Rachel Johnson
The rudest people. Non helpful . This location needs to totally replace all of the staff . The ATM hardly ever works . I have been a customer since it was compass . Never had a problem with compass . Looking for a new bank.
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August 2023 by Ginger Welch
Rude and slow. I hate taking my mother here for her banking needs. They need better personnel
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June 2023 by Felix Angeles
Great customer service!!! Maria, Rodrigo and Melissa are so friendly and make us feel welcomed. The branch manager Hilda is always loving and inviting. The whole team always goes above and beyond to exceed our expectations! We are so grateful for the smiles and attention we receive everytime we visit ❤️
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May 2022 by Shiraz Kheraj
Worst bank this location don't have$1 bills for business customer. I had this issue 4 times when I ask for $1 bill they say it's in the vault and manager is not here or they will say we don't have.
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November 2021 by Joe D. Jimenez
This is an awful bank! They have hidden charges for just about everything!BBVA would let one deposit a check without the amount of said check in ones account. They charge $6 to make make a deposited check to be immediately available. I live check to check and "nickle and diming" account holders is not a good practice for the public that helps keep them in business.
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November 2021 by Kassandra Mendoza
Worst bank ever very slow workers, ignore what you say or ask, and take there sweet time to attend you. I do not recommend banking here choose a better place!!!
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October 2021 by Rich Claus
Worst bank I have ever dealt with in 35 years of banking.
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October 2021 by Elisa G.
This bank use to be a BBVA now is a PNC BANK and I have been waiting in line for service for 20 minutes. This is ridiculous of the time you have to wait in the drive thru. Close the drive through completely and just open indoor only. Does not make sense in having us wait this long. Just because they are attending customers in side as well. Very bad customer service. Same company PNC bank on Hillcrest has the best service will never come here ever again
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September 2021 by Gift Nwaiwu
This bank customer service is zero! They ignore you plus slow working progress. Mostly speak Spanish in this branch therefore they focus on the Spanish speaking ones. They never care if you sit or stand or how many hours you got to wait. The male banker Daniel is so rude and care less how long you stand to be attended. He is so unprofessional and I will never want to work with him. This branch is 0/0 in customer service.
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August 2021 by Lucy Ramirez
Very satisfied with the Apollo that they gave me when I needed it, thank you
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August 2021 by monica estrada
--- *Terrible service too slow slow ?? too much stress the staff leaves a lot to be desired. Sometimes just this one person is a long wait ??
