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December 2023 by Zz Zzz
Never again!!!
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December 2023 by John Sparks
Was trying to deposit $146 in cash at this branch. ATM outside branch ate my $4 in cash I was trying to deposit. PNC 1-800 number gave me credit for $4 next day. Also had conversation with branch manager Adriana next day and she stated I could come inside the branch and deposit the remaining $142 cash inside. Went to bank but branch no longer has window to make cash deposits. Del informed me all cash deposits had to be made in the ATM. Adriana did not tell me this on the phone. I asked to speak with her. She was in the back room. When she came out I questioned her about why she did not tell me this when I was on the phone with her. She was rude to me and said she would not discuss it and that she was with another customer and if I wanted to talk to her I would have to wait. I asked Del if he would have her manager call me back. I also sent Adriana an Email requesting her manager call me. As of right now I still have not gotten any response. I am very disappointed with PNC and have decided to move my money elsewhere.
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August 2023 by Jennifer Remaly
Had a conversation about a an account issue I encountered when I transferred from BBVA to PNC. Went to the branch to discuss it. Del was nice and tried to help me out. Adriena denied there were any issues with the change over. Talked down to me for "mismanaging my accounts". I do some research when I get home and find that PLENTY of other consumer have had similar issues. I will now file with the Office of the Comptroller and Consumer Financial Protection unless this is corrected.PNC's responsibility is to hold my funds. I didn't ask for unsolicited business management advice.
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July 2023 by Milly Tellez
Do not take cash payments. Inconvenient.
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March 2023 by Frida McKenzie
This branch is hit or miss. Most of the time its a hit and every once in a while it is not. Overall I really like this bank and all of the options.
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July 2022 by CL Thomas
Worst possible customer service EVER!!! Other PNC locations were cool.
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May 2021 by Elicio G.
Speedy fast responses, only had one booth so I thought it would take long but wasn't long at all Great customer service! Awesome bank
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April 2021 by Claudia Uvalle
Unprofessional ....
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March 2019 by Renee S.
This is a great bank! The employees here are always nice and friendly. They try and help in any way. This is my go to location. I've been to plenty of others and the employees here at this location are so much better than any of the others I have been. Keep up the good
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February 2019 by Jason Childers
Worst customer service I've ever received. Closed all 6 of my accounts after 20yrs because of this branch
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June 2015 by Carole Shields
i love this compass branch! been with them for years... very customer oriented
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May 2012 by A Wang
AVOID THEM! The manager Del Wesley (actually just weekend manager) makes up the rules as he goes. He's a real pain and that's the prevalent attitude throughout the rest of the staff here. I had to call his supervisor just to get him to cash a check. The process took a week! He didn't want to accept my signature even though it's the same as both the one they have on file (signature card) and the one in my passport! I have been cashing those exact same checks every week for a year with no problems at my old BBVA branch and now this guy decides it's a big issue. He doesn't really have much authority and isn't too smart and I get the feeling that he worries more about covering his @ss than providing basic services to long-standing customers. He also has a big ego (even bigger than he his) and he lets that get in the way. I used to go to another branch but BBVA has not been too successful and has been forced to cut back. First they cut all the benefits to the "Build-To-Order" account and raised the monthly fee. They're now the highest in town! Then they cut the Saturday hours at many branches and you can see where the trend is headed. My old branch was one that closed on Saturdays (probably a precursor to closing completely) and I was forced to come here. If Del would just do his job I wouldn't have any complaint but he can't even do the basic things well. I pay higher than average monthly fees and I expect them to cash my checks. That's their job. If your expectations are higher than mine, you'll be very disappointed with this branch. Customer service here is much worse than what you'll find at the regular BBVA. I would plan to avoid this place.
