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December 2023 by Michael Kleiman
The physical bank is fine, but their online services are TERRIBLE! Despite many attempts, I could not open an account online without making a visit to the physical bank. Once open, my account had significant restrictions and delays when transferring money electronically between banks. Oh, and there are fees too, and this is for an account with tens of thousands of dollars in it.
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January 2022 by Samira Zahabi
This location is terrible stuff is rude and manager is horrible
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November 2021 by Stephanie Moreno
Horrible customer service. I haven’t had access to my account since the change, and BBVA had screwed it up before that. This is beyond ridiculous! Run, don’t walk, to a different bank.
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October 2021 by Eric Miller
Would give a 0 if possible. Didnt think it was possible for BBVA to get worse. They did getting bought out by PNC. Been sitting in the lobby for 30 mins with no help or assistance. Literal oblivious people running this bank. PNC is also terrible. Added a virtual wallet to my account without permission or me opting in then listed it as negative for some reason. Will be closing all my accounts and moving elsewhere asap
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January 2021 by Edgar Progr
Worsts Bank in the world never go there. Customer service is horrible. Not only are they not professional but do not go to the branch they are not wearing masks. Very dangerous
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August 2019 by Cindy H.
The female drive-thru manager is clueless. She wouldn't give me my money in the drive-thru because my signature on driver's license "does not match my electronic signature." Seriously? She told me that in the future, I need to try to sign electronic documents as close to my real signature as possible. I tried to explain to her it is an ELECTRONIC signature, generated by the computer, it's not something I physically signed. I left there shaking my head in total amazement that BBVA Compass would employ someone so clueless. Closing my account.
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April 2019 by Austin E.
The manager Rocií³ is probably the dumbest person I have ever seen in any type of customer service situation. Completely clueless and only when one of her co workers stepped in was I able to receive what I needed. Someone should seriously evaluate her performance
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June 2018 by Cash Traylor
Well, after a very disappointing experience at a different (to big to fail) bank it was time to look elsewhere. A friend recommended I talk to BBVA. Called and made an appointment and went in to open two business accounts. Everything went smoothly and they did exactly what they said they would do. Now considering moving my personal accounts here. It was nice to get local treatment as a small business customer. BBVA made me feel immediately at home where the C bank, even after being a customer for 16 years, did not. Thanks!
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June 2018 by Josi Reis-West
I was discriminated against at this location.
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November 2017 by Faiza Naim
Very customer oriented branch. The staff is wonderful and have gone above and beyond to assist me. Stephanie Self is exemplary.
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July 2017 by Juliet Miller
If you're trans, don't use this compass. My girlfriend got questioned about her ID and signature.
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June 2017 by Isaac Banai
This place is amazing, Veronica and Stephanie are there for you, always smiling and attending to your needs
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August 2016 by Michael Fuller
This is the best bank you could ever ask for. The service and the attention to detail is amazing and rarely seen in other banks. Stephanie is not only the manager she is also helpful ,interesting and refreshingly accessible. Her knowledge, positive energy , professionalism and friendly attitude are contagious and I truly appreciate the way she makes me feel as a customer. She is a breath of fresh air. Any interaction with her will surely brighten your day. I am a big fan.
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June 2016 by David S
Unfortunately, I ignored the negative comments posted by others about BBVA Compass bank and opened a checking account with them. I have checking accounts with BBVA, Chase, and Wells Fargo and BBVA Compass. While Chase and Wells Fargo are occasionally frustrating, BBVA treats customers with zero respect and borderline steals from them.
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June 2016 by Hessam Rahimi
I don't know what the reviewers are saying, i just like the service i receive every time i go there. Veronica Mian to be specific, is awesome.
