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March 2024 by
Good and service were great but it was miserably cold and management would not turn off the air conditioning or turn it down. The manager was an over weight person wearing a down coat it was sold cold
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March 2024 by
Awful experience, never again. The manager was clueless and the restaurant was completely understaffed. Waited 1hr 10 minutes after our reservation and had still not received water and other drinks. Left and will never be back. Avoid this place at all costs
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March 2024 by Foodie356
We go to BH all of the time. Usually it is a great experience but last night we waited 1 hour and 20 minutes for our chef to get to our table after we had been sat. We ordered multiple drinks that never came. Very disappointing experience and we had to share our disappointment with a manager
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March 2024 by Darrius Mack
Everything was so good here! Definitely coming back! Marko was great also!!
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March 2024 by vickij
Our dining experience at Benihana's last night was a disheartening affair that unfolded with a series of disappointments, highlighting various shortcomings that marred the overall impression of the evening. The anticipation of a pleasant dining experience was swiftly overshadowed by a lackluster beginning, as our scheduled reservation at 6:00 pm was met with an empty restaurant devoid of other patrons. Despite the absence of a bustling crowd, the process of being seated proved time-consuming, requiring a 15-minute wait before we were settled at our table. This delay, amplified by the conspicuous emptiness of the establishment, set an unfavorable tone that persisted throughout the evening. The initial interaction with our server was marked by brevity and a noticeable lack of attentiveness. Upon approaching our table, the server's dialogue was restricted to two cursory sentences, inquiring about our familiarity with the restaurant and swiftly moving on to take our orders. The subsequent wait for our drinks, coupled with an extended delay in the food preparation process that commenced an hour after our scheduled reservation time, further compounded the sense of dissatisfaction that permeated the dining experience. While the culinary execution by the chef was satisfactory, the overall ambiance of the restaurant fell short of expectations. The persistent chill in the room, despite our repeated requests to adjust the temperature, underscored a lack of attention to detail in maintaining a comfortable dining environment. The need to consistently request refills and the delayed intervention of a manager in addressing our concerns further highlighted the disarray in service that characterized the evening. As patrons who have held a tradition of dining at Benihana's for the last 18 years, the accumulation of these disappointing experiences has led us to a decision. It is with a sense of regret that we bid farewell to a dining tradition that was once held dear to our hearts
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March 2024 by Lillian Weaver
Celebrated my dad’s promotion at banihana on Addison walk. Jordan was our server and Louis was our cook. Both workers were professional and outstanding throughout our first time experience. My family was impressed and thankful for this experience we will definitely be returning. Thank
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March 2024 by Larisa Manin
We had a wonderful time with Jordan, she was absolutely fabulous! This was a perfect place for us to end our weekend in Dallas with family! Jordan was extremely helpful giving us all the specials for lunch! Ask for Jordan shes amazing!!
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March 2024 by
Was there at 4:30pm on Saturday with minimal crowd. Aaron was great chef and matched the energy the those seated in his area. His interaction was great without being over the top. The food and service was excellent and the place was very clean including restrooms.
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March 2024 by Keith Leftwich
We came in with a party of 5. We were seated pretty quick. All the staff was extremely nice and we never waited for anything. The food was fresh and tasted great. We had refills constantly. Zach did great as our waiter. Jose was an awesome cook. Marcos the manager was very friendly and made sure everything was great. We never requested a manager or had problems. Marcos was just attentive to everyone in the restaurant. .
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March 2024 by eviecoul
We had Jordan as our server and Vince as our chef tonight for my brother’s birthday, had a wonderful time, excellent food and service:)
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March 2024 by Joe L
We went here for my Bday (3/3) and had great service from Jackie. Manny was our chef and he did an excellent job. We were entertained and the food was cooked very well.. We were also visited by one of the Managers Marcos and he was very pleasant, enthusiastic, professional and accommodating. Overall, I coulda’t have asked for a better B-day. Thanks guys!!
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March 2024 by Jorge Felan
Marcos and the crew did a phenomenal job!
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March 2024 by Breanne Foster
I came here for lunch and waited over an hour for my to-go food and it still wasn't ready and they just ignored the fact that several of us were waiting for to go food and let me tell you the place was empty, it wasn't packed at all. They had no sense of urgency and just all the workers are walking around like they have nothing to do. This was horrible experience I will NOT go back at least NOT to this location anyway.
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March 2024 by Kristin McNeff
An old favorite is loosing their stepping. I remember going as a young kid - such nostalgic, wonderful memories. It was quite disappointing. It took 15+ minutes to order a drink and another 15 minutes for the drinks to arrive. The chef tried his best but his skills were sub par and his performance and passion felt routine and tired. While the food was average the ice cream for my birthday, was unfortunately the best part.
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March 2024 by Leonel Cerda
Service was terrible along with the Hibachi chef… go to a more traditional establishment if you want a better experience 400 dollars later… Benihanas is equivalent to what Taco Bell is to Mexican food.