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October 2023 by Sofia Torres
Excellent service and super good customer service
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October 2023 by Ofelia Aranda
The only employee there who was overweight didn't serve me...I arrived at 7:30pm just because they close at 8pmI guess he wanted to leave early. I'm not going back there, I'll probably go to cricket
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October 2023 by Diego Castella Avila
Regrettable. Terrible serviceI want to file a complaint and talk to you about what happened, Hogala can get in touch to tell you about my case
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July 2023 by Esauvallejo Vallego
Good customer service very helpful staff .Favorite boostmobile to go to
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May 2023 by lorena Castillo
Good customer service Jonathan helped with activating new phone and transfering all my stuff to new phone
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May 2023 by Sandra G.
I recently switched to Boost and was told about a plan that was $25 for a plan that's usually $50 but since I brought in my own phone and was a new customer-- i would get charged a one time fee of $50 (i got charged for it as i was in the store) and when my next payment was due, it would go down to $25. I asked about three times to make sure that what the cashier was saying was accurate and he was confidently saying more than once that i would get charged $25 for a plan that's usually $50. My phone bill is due in a few days and i checked the boost mobile app to make sure that it was the amount he said it'd be and it wasn't so i had to go in and talk to whoever was there to make sure that the person that told me that, was right. I kept my receipts just in case and what do you know, the guy that "helped me" that day, was there. I explained everything to him and all he said was "i don't know, i've never had anyone come in and ask me a question." my response was more polite than what i was thinking because i'm explaining to him that he's the one that said it would be $25 but now he's saying a whole other thing and he just keeps saying he can't do anything to help and to call customer service. I'm never the type of person to get irritable with anyone working retail because i've worked retail and i know what it's like on the other end-- so i called customer service and they explained to me that there was never a plan like that and they were continuing to help me out because they felt bad about the whole situation but i thanked them for everything and apologized for the inconvenience and said that i didn't have a problem with paying $50 (they had asked if i would like to change my plan) because it's still a good deal compared to how much i paid for my old phone bill back then-- it's just the principle because he gave me false information and it's pretty annoying because he screwed me over. All in all, customer support for boost is amazing but the guy named jonathan at the location on cockrell hill is not someone i'd recommend planning anything for you :)
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May 2023 by Jose Ortiz
Came in this store with a problem my man johnathan provided excellent service and did everything possible to fix my issue fast and efficient
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May 2023 by Q P
Johnathon provided excellent service !
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January 2022 by no name
Claimed to be open ,lights were on it was an hour over “opening time” and doors were locked no one was there !
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August 2020 by Kayanti Williams
Best service ever!
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March 2020 by olivia gre
The staff and the new manager are incredible.
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June 2019 by ThxGxmer5S8
The employees are just amazing.
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April 2019 by Tony Nguyen
The guy is slow. Hes that guy that thinks he knows it all. He has bad customer service
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October 2018 by David Garcia
I loved the service she was great in showing me how everything worked and gave me specific details on how everything worked and thanks to her I have my iPhone 8.
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June 2018 by Miguel Castro
Was very please by the way they treated me. Gave me full attention when it came my turn. Everything was well explained and the best plan option was also explained well in detail. Will really recommend.
