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September 2023 by Gary C.
had a service experience today that has been consistent with Firestone. arrived at 8:45 this morning to have a flat repaired on a tire they sold me. was told it would be 10 am before they could do it. I asked if I needed to stay or if I could come back at 10. showed back up at 9:50 and was told it would be at least two hours because other people waiting had shown up since I was there. they look for anyway to avoid repairing the tires they sell. they automatically add tire hazard warranty, free repair and free rotation. stop paying for it because most likely you will do what I did. go to NTB and got it repaired quickly. I'm done with firestone
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April 2022 by Omar R.
The job I requested was done but definitely not in a timely manner. The front desk employee, I didn't catch his name but it's an old man, had the worst attitude ever !
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March 2022 by Yum H.
My whole family has been coming to this location for 15 + years.. we have at least 10 cars on our account. Everyone is always so friendly and helpful but I needed my tire looked at and called first and spoke to aiden. He was friendly and helpful.. when I came in he remembered me from calling and remembered what I was there for.. I don't write reviews a lot but only if I feel it's deserved.. he told me he was a new employee and had been there a few weeks. But you would have never known by the way he took care of me.. I was surprised to know that because he was very confident and knowledgeable.. kudus to Aiden . Firestone is lucky to have him..
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October 2021 by Natasha P.
Arrived before closing for assistance with a tire only to be told they already shut their machines down. Sir y'all don't close til 7pm it's 645pm
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July 2021 by Jess B.
DO NOT TRUST THIS PLACE WITH YOUR CAR . Went here because it's supposed to be a reputable company & got charged over 1k and the issue still isn't fixed . Now after taking to second Firestone location , same thing but they are bringing up a new issue and trying to charge another $500. Called corporate and also given the run around. So needless to say I would highly recommend taking your money elsewhere.
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May 2021 by Issam Bahaj
Friendly people working there
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September 2020 by Roberta Murph
Its excellent if Travis is taking care of you. Not so much if he isn't there.
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August 2020 by Ana M.
I seriously wish I could give ZERO STARS. This place is horrible. Nothing but a greedy corporation out for your money. I just got my car two weeks ago, and the place I live at is getting work done so there's nails everywhere. I got a nail in my tire 4 days after bringing my car home. So I went to another place to get it fixed, then Sunday (August 2nd) morning (arouns 8:30am) I get a warning that the tire pressure was low. Unfortunately the place I took my car to the first time didn't open until 10, and firestone opened at 9. So I went to see if they could help. I explained to them that I felt there was a nail in my tire and they took my keys and my car. I waited there for 40 minutes only for them to tell me that there was nothing wrong with my tires, that the air was escaping from the previously patched tire. The guy said I needed a new one. A NEW ONE. I just bought my car, I KNOW I don't need a new one. So I said, no thank you I'll try the other place (because by this time it was already 9:50 and the place I went to opened in 10 minutes) so I went to the other place. Guess what!!! They found A NAIL. On another tire. All firestone did was DIRTY UP MY CAR (I'll post pictures tomorrow) and didn't even put the rims back on!! Better believe I'm NEVER coming back again. And I feel so sorry for whoever trusts this place.
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July 2020 by Megan J
Friendly and knowledgeable staff. Great service.
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July 2020 by D S.
I made an appointment to have my oilChanged and tires rotated. Drove 20Minutes to this location. When I walked in they let me know if you would be a two hour wait. This is ridiculous and unacceptable and they should've let me know if it was going to be that long. I've tried to use fire stone many times at various locations and they have always been a nightmare. I will never ever use a fire stone location again
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January 2020 by Evelyn D.
The customer service at this location is top notch. Romeo and Mario really helped me out when I was in a bind!!! Thank you so much!
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July 2019 by Regina R.
We always get our tires here. Never disappointed. Today we were in for two state inspection stickers. Fast and friendly service!
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August 2018 by Aimee M.
I had my tire rotation and vehicle inspection this morning. They said all was good and my battery was fine. Was gone less than an hour and i have a dead battery. I got someone to jump my car so i could get back to Firestone. They said they did a battery check and there were no issues. I told them i felt uncomfortable driving around knowing my car could die again. It's a 5 year old battery. They told me if i could prove there is an issues- they could try to fix it but there isn't an issue. Went to AutoZone a couple blocks away to get a second opinion because i didn't want to go through the same issue again. They did a test and i have a bad battery that needed to be replaced. Luckily they took care of me at AutoZone. Firestone- you have just lost my trust and my service. Do not trust these guys!
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July 2018 by Jay V.
I had brakes and rotors replaced as well as 60k mile services. Fortunately I live close to this business so dropping it off for most of a Saturday was not a big deal. One of the employees offered to shuttle me back and forth from my house, but that wasn't needed. One minor issue - a piece of the underbody was not fully reattached so I returned two days later. They got my truck right in, fixed the issue, and even vacuumed out the front seats complimentary. Good service overall. I will return.
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February 2018 by Jax D.
Don't get your alignment done here!!! You'll leave with it not being done correctly and they give you the diagnostic to prove it. They'll also take more than an hour and a half to do it, even though they guarantee the allotted time. On top of that, the customer service leaves a lot to be desired. I now get to make ANOTHER appointment to get my alignment done, but I'm definitely not going here!