Brook Mays Music is a highly regarded music store known for its exceptional customer service and commitment to helping musicians of all ages. Many reviews highlight the friendly and accommodating staff, particularly mentioning Spencer and Michael, who go above and beyond to ensure customer satisfaction. One parent shared that their son's guitar repair experience was stress-free, thanks to Spencer's reassuring attitude and willingness to stay late for pickup. Reviews consistently praise the team for their quick and effective repairs, with one customer noting a simple fix on a trombone was done free of charge. The store offers a smooth rental process for instruments, making it easy for parents and students alike. Those who have used rental services report that the staff is responsive to questions and concerns, ensuring a hassle-free experience. Even in urgent situations, like a last-minute instrument repair before a concert, the staff is willing to accommodate requests promptly, often at no extra cost due to damage insurance. Overall, Brook Mays Music provides a supportive environment for musicians, earning a strong recommendation from its customers.
There is no one better than Kim repairing woodwinds!
June 2025
Very helpful and convenient. Easy to rent musical instruments and easy to take services and return rentals.
January 2025
Called them regarding previous purchases and the guy that answered was dismissive and obviously only interested in selling band instruments. Not a good experience for me.
