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August 2023 by Jonathan Johnson
Great selection but the manager wouldn't give me and my wife time to shop and find something we liked and could afford. He just kept harassing us and asking what we needed. We told him we would let him know but after a few mins he came asking if we wanted something we said we didn't last time. He got on our last nerve so we just left. And we will never return.
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August 2023 by Juanita Rodriguez
From the moment we walked in, we were greeted and pointed to the right direction. No pressure sales. Amazing customer service. Excellent pricing for all the items we selected. We will be back.
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June 2023 by Michael O'Malley
It was easy to find a leather recliner, and on sale, too that I literally fell in love with ad soon as I sat in it and reclined. Great quality, price and service from my sales person.
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June 2023 by dionne cottonham
I was sold a torn mattress then later told it was refurbished when that is not what the label said. Eli had no sense of urgency to replace it and told me I would have to wait 4 days for them to fix it. I explained my issue with borrowing a truck to come get it and he pondered over finding someone to deliver it to me. The next day, Eli was supposed to call me with an update but instead had another employee call me. Miraculously they could deliver the new one that day. Never heard from Eli again. No apology for the mistake. This was disappointing as I have purchased from here for several years. Eli needs to have more customer service training.
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May 2023 by Chelsea Richard
Great prices and quality but they would not deliver to my location about an hour away. I purchased a table, bed, mattress/box spring, couch, and chair. I know it’s far but I think that quantity of items should have qualified for delivery. I would have paid for it.
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May 2023 by Stephanie
Mariela helped us purchase a bed. She was very nice and helpful and patient. She was very respectful and knowledgeable of all the products and payment options. Thank you for being awesome.
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May 2023 by Julie Reed-Martin
Miss Blanca was my sales person, and I was very satisfied with her professionalism, patience, and product knowledge! Will be back!
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April 2023 by Margaret Ford
I bought a Chester that I needed that went to my Issabella bedroom set. I walked in and asked if they had it in stock and they did, purchased it picked, it up in the back, they loaded it and I was on my way. The total time was less then 15 min. The staff was very friendly and gave great customer service ?. I would not hesitate to purchase there again. Thanks bt furniture for a great experience.
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April 2023 by Mike Sea
The experience was easy and very straight forward. I came for the a office chair but found a different, more expensive, chair. After the extra March Madness Discount I paid less than the amount I originally expected to spend. I will definitely return!
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March 2023 by Keralyn Browning
Very Friendly, courteous.. making sure that whatever I picked out that they had it on hand. Very patient in what I picked out not just one sales associate but 4 offering to Help. Maricella was very helpful in helping me pick the right dinette set
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March 2023 by Christina Diaz
I had a great experience shopping at BT Furnishing. The sales representative knew his stuff. Hr answered all my questions. He had very nice attetude. Very professional. I am definitely going back.
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March 2023 by Quaosha High
Reece was my sales person! She was very patient, knowledgeable and thorough. I left knowing in my heart that I made the right decision! I purchased a king size set for my bedroom. Reece THANK YOU THANK YOU THANK YOU!
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March 2023 by Rosetta Pipkins
I had a very positive experience on Sunday03/19/23. The salesperson Ms Reecy , was very helpful , professional, polite and attentive from the minute I walked in the door. Thanks for making my shopping experience memorable in a positive way.
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March 2023 by Cleda T.
Dnt like the online process if u want good fast service go inside the store . I will return but it's pick up only . I saw some good deals.
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March 2023 by Curtis Jones
This wasn't my first rodeo with BT. As they say, things get better with time. The sales lady was very patient as we went back and forth making our decision. Delivery was on time as they said, they were early, and they kept in touch until all was done. Keep up the good work BT.
