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January 2024 by Meena M.
Let me start off by saying that I NEVER leave reviews on any platform, but this rental experience with Budget has been so disheartening that I had to write a review in hopes of being able to help others to avoid going through what I just did.Please do your research and beware of this company, the rental vehicles are NOT inspected properly before leaving the Budget premises. The vehicle they gave me had mechanical issues and the vehicle had bad tires as well. Due to this I ended having a tire blowout and being stranded for a couple of hours in the middle of nowhere Christmas weekend. Budget customer service, and the management on site are completely unprofessional and rude. They only care about the money and not the customers safety. They won't assume responsibility for any fault or mishaps during the time that the rental is in your procession. Instead they will blame you and tell you that "you are responsible for the damages while the vehicle is in your possession whether you agree to the charges or not because they have your card on file". (Yes, this is how they treat customers on the phone)My Christmas was completely ruined and I wasn't able to spend the holidays with my family due to the car breaking down and not being able to drive out of state to see them. They will still charge you for the rental even if it has mechanical issues and/or breaks down on you. Save your time and money and rent elsewhere. There are plenty of other car rental companies that are efficient, professional and will give you a safe and working vehicle. Not to mention they will put customer safety first, unlike Budget. I will never rent from this company again and beware if you do. I've had amazing experiences with Hertz, Enterprise and other car rental companies in the past. They are cheaper than Budget too! :)
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July 2023 by Kreston Pearson
Hands down the worst experience I’ve ever had renting a car! This location provides nothing but poor service, poor integrity and a lack empathy. Kiran Kurup needs help managing this facility better as well as the Hyatt regency location on reunion Blvd. I’d highly advise going elsewhere! Piss poor customer service.
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May 2023 by Mrs. Becky Marish
Adrian and the entire staff was the best! Cordial, kind, helpful. I recommend this Avis/Budget location.
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April 2023 by Edward Romero
Terrible place to rent car from, super expensive and hidden fees that are not explained. Wouldn’t rent from them if I were you.
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May 2022 by Ryan Weissman
Worst rental experience of my life. We had a confirmed reservation for noon on a Sunday. We arrived at 12:02 but the door was locked. 2 employees at the desk did not unlock the door or answer our knocking. We called corporate and were on hold for a while then the call dropped. Getting a car at enterprise instead. Thank you Budget for letting us book at car at a location that is closed.
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March 2022 by M.F.
The worst experience of my life. After leaving a domestic violence situation, I had a car emergency and desperately needed a rental. I was misled and upsold every step of the way and was told the upfront fee for the rental would be $200, I get to the rental office via tow truck after sitting in my freezing dead car for over an hour. At the rental office I am told it will be an $800 hold on my card which I cannot afford. It took every cent I had to leave. I am sitting in the rental office waiting on a ride to get out of here with no car for transporting my kindergartener to school or myself to and from work. I was humiliated and made to feel ashamed because I couldn't afford the $800 hold. No compassion whatsoever. Please do not rent here. Go anywhere else. The employee pictured wouldn't share his name and was condescending, smug, and pretentious toward a domestic violence victim experiencing an emergency.
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December 2021 by Dyona Tate
Booked a same day rental for 5:30pm pick up. I tried calling to let them know i would be late, no answer. When i arrived at the location at 5:45pm the valet at the hotel let me know that they closed at 5pm which explains why no one picked up the phone. Waste of time.
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September 2021 by brandon dixon
With the exception of the desk attendant, I expected better support from her superiors. Her so called leaders should take a course on being human when it comes to certain guests otherwise they need to be replaced.
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May 2021 by RhondaGenaeBernard
Horrible Experience. Made a reservation for 10:00 AM. When I made it to the pick up location downtown, I was told "Oh well, we don't have cars. Your car won't be here until MAYBE 1pm"The woman had a horrible attitude and horrible people skills. I will never use them again.
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May 2021 by Beverly Harper
I had rented from this location in the past so it was only natural for me to do so again. As expected, the service was excellent. The agents were courteous, respectful, and professional throughout the business encounter. The car was clean, an up to date model, and drove safely. Due to an unforeseen calamity with my own vehicle, I had to use the rental for almost a month. The cool thing was that they allowed me to keep the same car throughout - without a hassle. It’s my go to spot, and I recommend this location for anyone’s vehicle needs.
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April 2021 by Jessica Hicks
Called me on the evening 5:54 to let me know a rental I booked a WEEK before was not available which I was scheduled to pick up the following morning. Absolutely Disgusting. Don’t waste your time.
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August 2020 by James Hayley
Heinrich was great. The service was beyond what I was expecting. I typically rent vehicles from other agencies but after receiving the exceptional customer service, I will definitely be going back to them with my local rental car needs. I wish other rental agencies would model their service on the service that I received. Thanks for taking care of us! We appreciate it!
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August 2020 by Matt Blum
Great service from Heinrich and CJ. Got me situated immediately when Enterprise dropped the ball.
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August 2020 by Markus Stratton
I had to rent a car during the pandemic and C.J was the only person working that day. He was running back and forth and taking care of multiple customers simultaneously. C.J was extremely professional. When I returned my car CJ was again the only person working. I had left and received a call from CJ stating they had over charged me and he will correct the bill. He definitely didn't have to do that. I'll definitely be back as long as CJ is working. He deserves his own location!
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July 2020 by William Cowling
Heinrich was absolutely amazing. I had to rent a truck for the day. Heinrich helped me get a truck which was perfect for my needs. He was extremely professional and even showed me some features on the truck (for which I was very unfamiliar.) Budget, you’ve got a great employee on your hands. Please reward him with well-deserved company praise and employee perks. Gratefully. William Cowling