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October 2023 by Greg Scherrer
I made a reservation for one cost. Had to have someone pick up the truck for me. They tricked that person into thinking they HAD TO purchase insurance. My $220 rental went to $440. Very deceptive and dishonest pressure sales. Truck was ancient with over 100k miles, no usb connections, and the check engine light on. When I tried to get the insurance refunded, it took five phone calls where non-native reps interrupted me, told me I was lying, blamed my friend for falling for their tricks before someone finally agreed to "as a one-time courtesy" to waive half of the ridiculous insurance I did not want in the first place. I hope you enjoyed stealing $110 from me.
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September 2023 by Queen Persephone
DO NOT GO HERE!! Not only do they lie about "estimated charges" and insurance being "optional" but they don't inform you of the nearly $300 "deposit"!! Secondly, the manager was extremely rude to my grandmother who was trying to ask questions about the service. Then he got disrespectful towards me when I defended her. DISGUSTING!! This place needs to be closed for good. They may be cheaper, but it's not worth the disrespect they have towards their customers. Period!
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September 2023 by Whooptee's World
Mannnn!Great price ….no mileage charges… and clean vehicle! Definitely got the job done with no issues! We drove 300 miles (: and it was $170 not including gas (came with a full tank)!
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July 2023 by Myron Calloway
If I could give 1 star I would. Do not rent a truck from these thieves. They charged me $75 for a truck I did not rent. Had the claim taken off by my bank and they reversed the claim and charged me another $75. They told me the truck was going to require a $350 deposit on top of rental fees after I politely declined my card was still charged $75 twice. Real dirtbags do yourself a favor and go somewhere else! After I called them to complain the owner challenged me to a fight and told me to come see him in person!
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June 2023 by Joel ALF
The truck was not really in good condition to travel. For the first time, use them and the last.
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June 2023 by Aunisty Swayne
Olivia was rude and unprofessional. Lowkey racist. Helped Spanish customers that came in after me before me even though I told her I was on a time crunch. Other employees standing around.
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May 2023 by Sydney Gentry
Worst experience, made a reservation at another location there weren't able to get trucks so they transfered it to this location. When I went in person it was going to be $200 more than what it was supposed to be so I didn't get it. 5 days later my card gets hit for $75 for no reason. I called and left he man there told me that's my fault because I didn't get the truck
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May 2023 by Sydney Tyler
Worst experience, made a reservation at another location there weren't able to get trucks so they transfered it to this location. When I went in person it was going to be $200 more than what it was supposed to be so I didn't get it. 5 days later my card gets hit for $75 for no reason. I called and left he man there told me that's my fault because I didn't get the truck
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February 2023 by Liz Preciousone
Do Not! I Repeat, Do Not go to the location on Samuell. The manager was being rude to another lady that was returning a rental because we were asking her questions. The male manager is very rude, the service is lousy, and the cargo van that he tried to rent us, had a jammed rear door that would not even open. When I asked questions and refused the rental he offered, he got upset and became very irrate with me, as well as my daughter. He pointed his finger at my daughter telling her not to speak as she was defending me from his very unprofessional and just argumentative demeanor. I canceled the reservation for the rental, and they are still trying to take the money from my account. That is pure Theft!! Please HEED what I am saying to you about this rental location that is in a very bad location as well.
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October 2022 by Patricia Eldridge
Worst experience! Budget office was in a Swift T store. First clue, DO NOT rent a truck from a Swift T store. Second, ask about after hours. At this place there aren't any!! I was charged a large deposit, and an extra day because we were late !! NEVER USE THIS PLACE ON SAMUAL BLVD IN EAST DALLAS!!
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September 2022 by Aimee Hardin
Their cost is less than uhaul and less hassle generally speaking. However, the guy at the counter really hassled me over my insurance when the paperwork I was filling out said extra ins thru them is OPTIONAL. In the end I got the truck and for less than uhaul. Would use again.Area is a little iffy so I am not sure I recommend leaving your vehicle if you'll be using the truck more than a day.
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August 2022 by Richard “Levelord” Levelord Gray
I had a simple drop-off of a one way rental. I was treated well with no hassles or troubles. I'll be a customer again in the future when I need a rental.
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July 2022 by Mike L.
Rented a van here to move items to Florida. Service was very good and friendly. Van was ready when reserved and clean.
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April 2022 by Jarod Crazy Indian
We needed a truck to move my dad (on short notice)to our home. Budget beat everyone else on price by far.The truck was at around 165k miles, but drove just fine, even up and down some steep grades.
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April 2022 by Desirea W.
If I could give them 0 stars I would! Their commercial truck customer service is terrible. I wanted to rent a truck here even after reading the reviews and epic fail! Trust the reviews and go elsewhere.
