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July 2023 by Michele H.
The truck that was given to us was not serviced. It was literally a death trap. All of the alert lights have been on. Never, never, never rent from Budget Truck Rental!
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March 2023 by M S.
Atrocious service. The clerk was rude, hostile, intimidating and using F-bombs. The vehicle we were supposed to rent wasn't available. Had to drive 25 miles to another Budget location near Fair Park which also didn't have any available cargo vans, despite what the "Inventory Clerk" assured me on the phone call I had to make. Someone ahead of us returned a vehicle and stated to the clerk, "It needs a lot of work ". The clerk then told us he would rent us that same vehicle! All of his other trucks were damaged and not road worthy, according to him. We canceled our reservation and will look at Penske instead. Will never rent from Budget again.
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June 2022 by Cindy B
We rented a 16' truck to travel from TX to WI, Before we even started on our trip the tire blew at the Dallas Budget parking lot. It is advertised 24/7 road side assistance. We called at 11:04am. An event # was created at 11:11am. Roadside assistance did not show up until 3:35pm. Work was completed at 4:05pm. The temperature outside was 105. The Goodyear tire repair guy was awesome, but waiting 5 hours for repair was unreasonable. Thank heavens we were not actually on the road! Would NEVER go with Budget again, albeit all the staff were wonderful, the turn around time for roadside assistance for a moving service was highly inadequate.
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May 2022 by Crosby Crosby
Great rental prices!
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November 2021 by Dalia Gaytan
(Translated by Google) Very friendly and practical(Original)Muy amables y prácticos
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June 2021 by Claudia Green
Excellent service
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October 2020 by YoTown
Horrible service with the ownerTrucks don’t start. Would not refund the correct amount. So I canceled the whole transaction. Owner is very rude when speaking with him. This location has gone down hill since new owner. Select another location. Horrible horrible experience
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August 2020 by Ms K.
I had very nice gentlemen to help me with my reservation however when I showed up to pick up the car towing dolly it had a very low tire. They said they found nothing in the tire and that it was just low. They put air in it at the neighboring Valero station then sent me on my way. I had to stop 4 times to put air in the bad tire on my route....talk about nerve wracking with my vehicle on this thing. As a result I was late to my destination therefore my movers were charging me by the hour waiting on me....I have emailed and left word for Doug Anderson (Regional Mngr) to call me but not one call...he even stopped replying to my emails. The store manager on my drop off end showed me that the guys in Dallas had not hooked up the safety chains at all to my car! It just kept getting worse and worse...she was freaking out saying how easily my car could have fallen off the dolly. REALLY? This was just not acceptable at all! I will blast reviews (I'm a Realtor and send them business, no more!) to warn others. I should have read reviews FIRST!
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May 2020 by Carla Holland
We have water damage from the truck leaking, ruined our TVs and family photos and the $29 aday insurance does not cover TVs or Rain. They messed up our reservations twice! Oh yeah they upgraded us because they didn't have the truck we were promised that that made us have to pay extra because we had to pay for their insurance versus our own because it was six wheels versus four. The truck was not clean and it leaked. And I stressed this is the second reservation that was screwed up there.and there was graffiti on the walls I think and it's just my opinion that it was an out of service truck that was rented to us. I have added 30 pictures so you can see what I'm talking about.
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February 2020 by Holden Turner
Good time to be had fun trucks to drive in the "lot"
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November 2019 by Danielle Pernicano
Unauthorized overcharges, no receipt provided for DAYS until the 1-800 number had to be called TWICE for it! Extremely rude representatives; employees not checking their trucks or providing itemized lists when turned in. Long hold times. The list goes on. I’m absolutely DISGUSTED with this company and they will never have my service again. I will be spreading the word on everything that I can! Terrible customer service and customer treatment. STAY AWAY FROM HERE
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August 2019 by Josh Oshea
I selected the small size of truck and I did not know it is small for my stuff. They changed it to a bigger size for free. It was very helpful.
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January 2019 by Pri V.
Not sure why only 1 stars for these guys. This is my fourth or fifth rental in about as many years, and great service every time! Folks can read my review of the McKinney location for what a true bad experience is at a Budget Truck franchise. I recognized the one guy from my prior rentals, so felt good starting out. At this location, no hard sell on, nor blind siding rules, about insurance. One tire was flat on the rental this week. They gave me the keys to another - no hassle, and no added paperwork. However, the replacement truck had only about half a tank. They knew and took note of the miles. Because all my experience prior was good, I filled up the tank (vs trying to figure out the amount required to take it half way). I did so with confidence because these guys have been straight up and trustworthy in the past. They didn't disappoint in making sure I was made whole for that extra half tank.
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September 2018 by S Mc
Great service
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September 2017 by Josh Kao
canceled my truck appointment on the day I needed it