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March 2024 by Felicia Marin
Horrible communication. Never called me during the process and left my car unlocked overnight outside. Thankfully I have my cars app and could lock it MYSELF remotely. I will never use a caliber again because of this location.
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March 2024 by Mason Frucci
Peyton is always communicative, kind and helpful. My car has been in and out of the shop after an accident and I can always count on an honest update
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March 2024 by Paulette Lollar
Edgar at Caliber Collision was wonderful. He kept me informed as to the progress and explained everything that was accomplished.
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December 2023 by T Johnson
Steven is hands down the best help and patient person to ever meet when dealing with a car wreck situation like this.I’m very grateful for him assisting me along the process and this company having five star people like him. I was definitely handled with care and thankful for everything
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December 2023 by Leah Dombrovsky
The repair was done nicely and on time. Everything looks great. Caliber Collision staff was very professional and friendly. I'll recommend Caliber Collision to my friends and family. Thank you!
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December 2023 by E Moore
I would like to express for gratitude for Caliber Collision for serving my car. The customer service from start to finish was 100%. The receptionist was very friendly and help. And Angie was so helpful with keeping me informed about my updates. I want to thank Steven whom I never met in person was my number one guy. He told me that my car was going to look better then when I first purchased it. They washed my car and even vacuum it out. So Thank you Caliber Collision for your awesome job.
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December 2023 by Andrew Hulshult
Needed a new driver side door handle/mechanism.Steven not only helped me find the right parts and educated me on the repair, but also got me in and taken care of very quickly.Great service, no complaints.
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December 2023 by Rachel Neal
100% dissatisfied and inconvenienced. I dropped my car off the beginning of October and multiple times my vehicle completion date changed. Every time I was ready to pick my car up I would get a text the day of that the completion date had been updated to a week or so out. I finally picked up my car less than 2 weeks ago and noticed my sensors would go off when I turned the car and there was like a cover over my camera by my rearview mirror on my windsheild that was hanging off. So i dropped my car off AGAIN and picked it back up the following day only now the car gives off a terrible smell when I turn on the heat and it makes me dizzy and nauseous and my lo jack car recovery app has been uninstalled. I wish i never brought my car here! I bought a brand new car, not a used car. So i shouldn't have a car returned to me in used car conditions and I shouldn't have to keep dropping my car off
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October 2023 by Veronica Ortiz
My experience with Caliber collision in alphoa rd in dallas they are very professional they always keep me informed repair well done my car look like new they were really fast on my repairs recommended 100 porcent
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October 2023 by Holly Kilsheimer
My 2021 infiniti q50 had severe hail damage from head to toe (doors, hood, roof, trunk,etc.); it literally had dents everywhere! I took it to Caliber Collision for the hail damage repairs. This place is by far the best car repair shop that i’ve found in the Dallas area! I have used them in the past for other repairs, and it’s always ab excellent experience! The customer service is top notch, they keep you updated via text message, and if you respond to the text, it’s not just a bot automated system. You will get a timely answer from an actual human through their text message communication system!! I just assumed it would take months to repair. But, to my surprise, it was a very timely repair experience! Especially considering the massive amount of hail damage that it had sustained. I was super impressed! Paige (at the Manor Way location) is the bomb! She will handle everything for you when you file your claim through USAA! I didn’t have to lift a finger or speak to another insurance person once i handed it over to Paige!! It was a 100% stress-free experience for me! They fixed the hail damage perfectly, and it looks so great! They are quick, do excellent repairs, and maintain clear communication with you throughout the entire process!! 10/10 -would definitely recommend!!! ??Services: Painting
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October 2023 by Hunter Rogers
i never would have thought the best customer service id receive was at a collision shop but here i am leaving this review. jokes on me i guess haha. i’ll never get over how detailed and kind mason was throughout my interactions here. i never had any trepidations from the moment mason started handling my situation. 10/10 stars. when my cat also got out of my car while i was in their lot, mason climbed up in the tree and saved my cat for me. thanks mason!Services: Tires
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October 2023 by Kathy Buckley
What a great experience. I would highly recommend Caliber Collision. I worked with a gentleman named Peyton, and he was awesome! I suggest asking for him! What a great experience.
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September 2023 by Anna
I hope I never need auto body work done ever again… but if I do… I will be visiting Caliber Collision on Alpha and asking for Stephen. He was so kind, courteous, fast, and went over the mark to make sure my car looked amazing. Thanks for your hard work, Stephen!
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August 2023 by Marilyn S Petrone
I was so surprised in the quality of workmanship and customer service that I received from caliber collision. It reminds me of a time when this sort up excellence was expected and no more received. I could not more highly recommend Caliber Collision. The repair and paint job was perfect and they were able to match my Mercedes color which is a several step processService: Painting
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July 2023 by Isabel Pérez Ríos Bravo
I took my car here for repairs and I received great service. Steve made sure to help me out and was very considerate of my situation. The repairs were fast and well done. I recommend this place. The whole process was easy and painless. I would give them more than 5 stars if I could.Services: Painting
