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October 2023 by Jessica contreras
What to thank Anai & Maria for the 10 star rate!!! These two Ladies were very welcoming ready to help with any questions I had. Very Satisfied with their customer service. Thank you once again!!! Sincerely, Jessica C
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October 2023 by Kimberly Backus
Nelly was very helpful and accommodated me with great pricing. She also helped me research a beautiful bed so I was able to leave with more for less money. Thanks Nelly
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October 2023 by Jonathan Mills
Very welcoming and prices are pretty competitive. Everyone was extremely pleasant
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September 2023 by Arlynn Perdon
Very nice furniture for a great price. Sales people do a good job being accommodating but delivery people need to do a better job at communicating. This is my 2nd time using this company and I had no issues the first time. This time my furniture was supposed to be delivered 9/15 after 5pm. I didn't hear anything from them and by 9:30 I had texted the website at least twice that I needed to reschedule. The next day I called the store and told them about the no show. My furniture was finally delivered at 3 pm and that was with me calling them twice that day to get an update.
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September 2023 by Leticia McCray
The team was very pleasant and attentive to me upon entering the store.They knew about the items I was looking for without having to search the computer endlessly. They handled my order and delivery very quickly .
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August 2023 by starla stevenson
Our sales rep went above and beyond to provide outstanding service. English wasn’t her native language so she used google translate to assist in our conversation. Her associate then came over to assign her our our purchase which turned out to be her first sale! We will definitely be back for other items to purchase. Thank you Canales Furniture! I wish more stores go the extra mile for their customers.
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July 2023 by Brynne Clements
The furniture was delivered with no issues and nothing damaged and came within a week of ordering which was nice. They put it together for me for a small Price and it’s worth it. Overall no real complaints. Would buy from them again. Only reason for four stars is the communication was a little difficult and I had to wait til almost 8pm after waiting all day for a call about them delivering that day.
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July 2023 by Martha Rivera
They paid attention to us,the person that attended us was supper patient(specially with my family), and overall we had an excelent experience.
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July 2023 by ZAKIRA ZIKRA
I’m so happy of the way , Nelly Served meI love Canales Furniture North Dallas .Its so Nice!
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June 2023 by Suga Wallz
Awesome, Friendly people. I love being greeted when I walk into a business like they value me being there and that is exactly what I received. Ms. Nelly was very helpful and answered all of my questions.
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June 2023 by Bridget Brown
I am absolutely in LOVE with my brand new bed! I purchased the Queen Sized Metal Pansky bed frame and requested to have it delivered and assembled! The shipping and service was quick within 2 days and my new bed is looking lavish! I finally feel like the queen I deserve to be! Thank you Canales Furniture for you excellent, quick, and superior customer service! I'd rate you 10 out of 10 and I highly recommend!?? Order from Carnales Furniture today and you won't be disappointed at all! They have brand new unused high quality everlasting furniture!
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June 2023 by Janet Cirilo
First time going to go buy at canalés I like how Kenia welcome us but Friday when I was supposed to get all my bedroom set they said my chest wasn’t here yet and they forgot my lamp and my bed frame was torn a little and I called and is like they didn’t care I’m never gona shop there anymore bad experience
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April 2023 by guerline chery
At first, it was a five star review. The service was really good when I went into the store and everything was confirm that my bed was going to be delivered on time about two days later. The day that the man came for the delivery they did a good job setting up the bed but of course I inspected the bed to make sure everything was OK. The mattress had three holes inside of it plus the dent on the bed which the man explain that the dent would go away within time. I contacted the people from the store to let them know that I am not going to stay with a mattress that has holes inside of them. After all the money I paid for for the mattress. I was told to send some pictures to the phone which I did then I was told that my mattress would be delivered on Saturday or Monday since they are closed on Sunday. It is now Thursday and I still have not got any new mattress. I have been calling the store the past couple of days and I have been not getting a response or answer. I did not pay for a used mattress I paid for a brand new mattress, so why would you give me something that looks like a used mattress. I will no longer shop at the store.
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April 2023 by Steven Rivas
Excellent service, they handle your furniture with extremely care, they are professionals, courteous and respectful of property and customers, definitely will keep buying from this company, thanks!
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April 2023 by V GP
Martin was very helpful. He knew exactly what I wanted. I would definitely shop there again.
