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November 2023 by Henry Dilsky
The price went up sharply, for full service, to vacuum and lean up inside they charged $30, plus outside wash and dry - $15. Total $45 for full service.That would be OK if they would do good job. I was there 11/17, and it was just a car in parallel lane. They started with vacuum cleaning inside, then left the car with no moving to car wash for more than 30 minutes. After my car went through the car wash it was moved to dry cleaning. They dry cleaned it for 3 minutes and called me to pickup. They did bad job, I noticed dust the sides in front and second rows. The cargo area had some small pieces of dirt. I don’t recommend this Car Spa and won’t come back. Next day, I took my second car to Tommy Terrific car wash in Plano and they did excellent job for $10 less. I recommend it.
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November 2023 by jayson jones
We moved to Dallas two years ago and I started using this car wash. I stopped using it about a year ago because even after multiple times of spending $60 to have my wife’s car hand washed. I still had to take it home and finish drying it off. I can’t understand how they have air hoses everywhere, but refuse to use them to blow the water out of the doorhandles, mirrors Etc. Even after paying $60+ for a hand wash. Since the car wash, I’ve started using his under construction. I went back to try them out again.Today was the worst experience I’ve ever had and I will not be back. My main gripe is with the person who takes the money as you pull in. As soon as I told him I only wanted an $8 basic wash he completely lost interest, pointed to the kiosk, and walked away. I then pulled around to enter the car wash and the conveyor, and no one was there to guide me or wash my truck. I went back, and as I looked at him, he turned around as if he didn’t see me and walked the other way. Once I found a manager he apologized and came over and helped me. After I got through the car wash to the other end there was no one there to dry the car off. Again I had to get out of my truck, walk over and find someone. The first employee said he was an inspector. The guy that takes the money at the entrance, three different times, looked me straight in the face as I was approaching him, trying to get his attention and looked the other way, and even went as far to walk the other way. When I finally yelled, excuse me and asked if there was someone that was supposed to be there to dry my truck he said yes. I said can you help me he said you need to find the manager. I said, can you help me find them or do you know where he is? He simply said no, and turned around and walked away again. I wasn’t asking for a special request just simply for them to do what they’re supposed to do. And in that situation if I’m out of my truck, and walking towards him. He has to know there’s a serious issue. I did find the manager again, myself, and he profusely apologized and said there were supposed to be someone there to dry my truck off which obviously I knew. When I got over to my truck, someone barely dried it off and had already started working on another car. Do better guys. There’s too many car washes around to put up with this kind of service. I can accept a mediocre Car Wash for eight dollars what I can not accept is being literally ignored when there’s an issue
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November 2023 by Henry D.
they did bad job and it took about an hour, with no other cars in front of me. Don't recommend this car wash, it's wasting of money.
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September 2023 by Felipe M.
They only have one Inspector at this location, get ready to wait or come back after more than an hour and a half when he decides to take his lunch.
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August 2023 by Yolanda Rivera
This has got to be one of the worse Car Spa's. I Paid for the most expensive package and received poor results. Seat belts weren’t cleaned, steering wheel wasn’t cleaned, they cleaned the driver side better, but still not good for the price I paid. Missed spots on the carpet windows looked like they were dried with dirty clothes JUST AN OVERALL BAD JOB. It took less than 30 minutes to clean. I ask 2 of the girl workers why the job was done so badly and she responded with, the new management was more concern about the quantity of cars they had rather than the quality of work on the cars. I will take my car elsewhere in the future and make sure I tell everyone about how bad the job was done here.
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August 2023 by Mark McGruder
Maybe 3 1/2 stars. When the vehicle was ready I. had to point out that the trunk well needed to be dried as water was leaking down the bumper. Water spots from where the mirrors dripped after the car was dried (happens at every car wash, even those that have the air bowers to push the water out) Water spots on the windshield. May find a bit picky, but for $80, attention to detail is important to me. And that’s before the tip.Services: Auto detailing
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August 2023 by Makda T.
the worst car spa location i've ever been to! i leftmy car there so they could wash it and call me but they never did i waited for 3 hours and i finally went back and talked to the manager and he said that the previous manager was the one who was suppose to call me? like is there no communication? second i paid so much money for my inside to be cleaned and guess what they did not! there are more stains on my door, than there was when i took it there. very disappointed and will never come back! again worst location ever. please don't go here go to a different car spa! better yet go somewhere else.
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August 2023 by Tony S.
Coming here for years and service is way down and prices have gone way up. Looking for new place
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August 2023 by Nikko H.
Inspection in and out and i was worried. Great associates who work there and definitely recommend
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July 2023 by Angel Watson
The new manager is amazing! I think his name is Mahaka (spellcheck). He’s friendly and professional. I highly recommend this location.
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July 2023 by Lauren F.
I waited for over an hour to have my car inspected and a platinum wash, only to find out that I was skipped over on the sign-in sheet because their method for keeping track of customers waiting is horrible. The attendant told me "I need to pay attention" as if it was my fault. I was in the lobby, no more than 15ft from the front desk. I left without any services done on my vehicle.
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July 2023 by Mark Hoover
There’s new management and they really wanna do a terrific job. The service and the attention to detail his sword since the new manager has taken over. Also, in October they’re going to start construction and have vacuums you can use yourself for your car and they’re gonna be updating everything. I’m so excited to have a great place to to get my car washed.Services: Clay bar treatment
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July 2023 by Doug Wisler
Good generally but I had to direct the guy to further clean up about 12 spots on the exterior. Interior similar, a few spots here and there not gotten, plus the floor mats were vacuumed only, leaving them dirty looking (tho I acknowledge there is an extra fee to wash them.
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July 2023 by renee witherspoon
First impressions as a first timer—waiting in a line with staff walking around. No one acknowledges you or asks if you’re even in the correct line. I finally went inside, and…there was no one at the front desk either. Finally found someone to help and selected my service, specifically stating that I wanted to make sure to get the puppy hair cleaned. When I picked up the car, they didn’t even bother wiping down the dashboard or steering wheel. Lack of attention to detail and poor customer service. On a positive note, Staff was nice once you found someone.Service: Auto interior vacuuming
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July 2023 by Darcie Mason
The best car wash in Dallas! Everyone is so attentive and does such a great job on my Audi and my husbands truck! We have been a customer for several years and I highly recommend the monthly unlimited plan. It’s paid for with two washes!Services: Auto detailing
