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January 2024 by Erick Fuentes
Really good customer service the girls do a really good job recommending Glenda also known as Gigi ask for her and she’ll get you right
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December 2023 by T X
Never a good deal. I live in the area and like to go in here from time to time to see what's circulating through. What's fun about a pawn shop is you never know what's going to come through. The downside of this pawn shop is that there's never a good deal. You pay retail without it being new and without the ambiance. I have no problem buying used items but I don't like paying retail prices for used items, nor do I like the mark-up so you can mark it down and call it a "sale" gimmick. I don't think a person alive today isn't aware of that trick so it's probably time to give that one up!
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December 2023 by TITANIC TX
Never a good deal. I live in the area and like to go in here from time to time to see what's circulating through. What's fun about a pawn shop is you never know what's going to come through. The downside of this pawn shop is that there's never a good deal. You pay retail without it being new and without the ambiance. I have no problem buying used items but I don't like paying retail prices for used items, nor do I like the mark-up so you can mark it down and call it a "sale" gimmick. I don't think a person alive today isn't aware of that trick so it's probably time to give that one up!
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October 2023 by EBL
This place sucks, and they are dishonest and will steal from you. I had to pawn a guitar in an emergency situation, and when I went to pick it up, they had stolen the hard case and replaced it with a soft one. The difference in price alone is ridiculous, but then when confronted, they told me I should be grateful they even still had the guitar bc I was one day late picking it up. So they basically admitted to it, and the guy seemed to think it was funny. Making money on the backs of people's misfortunes is already bottom of the barrel, but stealing from them is even worse. Will never do business with a pawn shop again bc of this place.If you do have to pawn something there, make sure they write a clear description of everything you have, otherwise, they'll scam you.
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August 2023 by Hayley Harrison
I wish I could give this place 0 stars. Glenda, the manager, is absolutely HORRIBLE, AWFUL, RUDE, DEMEANING and DISMISSIVE. I brought in two Maria Tash white gold earrings worth over $1500 combined. I was looking for $500. The guy helping me takes a while to ponder and look up the prices, which I also show him on my phone. He goes over to Gloria and they discuss it, then he comes back and says the price won’t be “too high” because they’re nose rings, which I correct him they are not. He continues by saying that the price for gold isn’t high right now and they aren’t looking for diamonds. Their jewelry case is stacked with both, and gold and diamonds are always resellable. Even if you scraped it, one of the pairs by itself was almost 2g. He proceeded to tell me they could do $10 each. I laughed because I thought he was joking. He was not. I politely asked the manager, Gloria, if I could ask her a question when she had a second. She was immediately rude and dismissive, stating “whatever price he gave you is final”. I proceeded to explain they were gold, the weight of just one of them was almost 2g, and it was a popular designer. She than began to tell me she remembered me from before when I brought in a David yurman ring. It retailed for about $700 and they gave me $200. When I was able to come back and get it, I saw they already had it out on the floor for $400. I told them it was mine and asked how much to get it out. instead of even giving me the price marked, Gloria added on late fees, interest, and the original amount loaned to me, coming to nearly $500. I had said that was insane and I could buy a practically new one online for less than that, so it made no sense to buy it back. Well, gloria remembered this and called me a scammer, because apparently they ended up selling it for $138. As if it was my fault they sold it for that. david yurman resells very well, and since they ended up losing me she proceeded to insult me and actEd like I’d pulled some scheme to screw them over. I can’t even begin to explain how rude and demeaning she was.As someone who has brought this store a lot of business, I will never ever be coming back. Gloria is horrendous. She needs to work on her customer service. I have no idea how she ever even got that job. I left completely sick to my stomach at how I was treated. And how she blamed for me pawning a ring, coming back to get it and being told it was $300 more than I’d gotten for it, then they ended up selling it for $138. I was prepared to pay $400 for it when I came in. Sounds like SHE is the one who doesn’t know what she’s doing. Find a new job lady.
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May 2023 by Austin M.
I have tried selling here many times before. I have high quality Apple products and computers. They will not take them. They will not buy them. Do not ever sell your stuff to these people. You'll get absolutely nothing. A $1,200 computer or more will not be taken in regardless of whether or not it works. If you've seen the show "Pawn Stars", they're actually more generous than these people. NEVER selling to these dips*** again!
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May 2023 by Steven Sanchez (Mrguitarman8000)
Awesome thanks Eugene!
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March 2023 by Amya Smith
Fabian was awesome! I’m here a lot , and he was a really nice and walked me through the procedure. I will definitely be back.
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December 2022 by Barbara castro
I had a great experience, Fabian was the best! a very nice and attentive guy. Answered all my questions in a great manner. He needs to be promoted!!!!
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November 2022 by Forever Z
Poor customer service!!
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August 2022 by Kenneth Warren
Love the price
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June 2022 by michael silverman
Horrible experience... Fernando damaged my 14k gold chain while testing it and then lied to me saying it was only 10k, at which point I went to a gold exchange to have it checked and was told it was absolutely solid 14k gold... this is a shady place, he tried to rip me off by telling me I was lower quality so he wouldn't have to pay me as much. Little did he know I wasn't trying to sell it to him in the first place. DO NOT SELL Your GOLD OR JEWELRY HERE UnLESS YoU WANT TO BE COMPLETELY RIPPED OFF!!!
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April 2022 by Jerri Hale
I CANT EVENN GIVE THEM A 1 STAR. THEY SAW ME COMMING INVIT3D ME TO C9ME QITH A BRAND NEW VACCUM GAVE ME 10 DOLLARS?? THEN THEY HAD A SUPOSED MANAGER COME TO INCREASE MY BRAND NEW VAC BY 5 DOLLARS???????THESE PEOPLE ARE THEIFS!!@!! I
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June 2021 by John Felix
Great pawn shop
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May 2021 by Sarah L.
Planed to go here today and when I got there they were already closing the store. On the sign it said that they were up til 7pm when I arrived it was 6:29pm. That meant that I had at least 30 minutes to shop. I was a little disappointed that they were closing 30 minutes before I got there when they were not to supposed to. I don't know if I will be going back or not but it would be nice if a a business would stay up at the times that it says that they are.
