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October 2023 by Sharon H.
Act like you're happy to see your clients. Act like you like cats-even the ones who are scared because they're out of their comfort zones. Extend courtesy to your clients with a friendly greeting or hold the door open if their hands are full. I've boarded here several times but you never remember my cats. Unfortunately it's like this every time. My cat loves his vet but never seems to like it at Cat Connection. I think I better start listening to my cat.
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October 2023 by Loralei B.
I brought my cat in to get groomed for the first time (we just moved here and he had been groomed for years before this). He is naturally very docile and all groomers up to the have commented on how gentle and compliant he is with grooming. Cat connection kept him in a room with agitated cats. After two hours of driving, they said he was upset and they wouldn't groom him. I honestly feel like if you have a new cat - don't keep him in a room with agitated cats and expect him to feel safe. Anyway, terrible experience - will never be going back. Hated it.
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September 2023 by Daniel Maietta
Amazing place to bring your cat! I would highly recommend. The staff is wonderful and the facility is very clean!! Your cat will love it. They offer everything for cats!!
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September 2023 by Nam Dinh
They said my cat liked it during his bath. He seemed relaxed on the way home so I took their words for it (they did not allow me to spectate their work). Good communication overall.
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September 2023 by Michele P.
Highly recommend, my cats have never been boarded and when I picked them up they were so calm and I know they were taken care of!
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September 2023 by Angela V.
I take my 2 cats here to get their nails trimmed. The location is less than 5 minutes from my home and they do the service quickly. Their prices are reasonable and they accept walk-ins. Thank you Cat Connection for taking great care of my cats
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August 2023 by Janice C.
We have been going to Cat Connection for two years now. They recently moved, so heads up. The new location as to today doesn't have a sign so we were terribly lost. We called and the individual who answered the phone placed us on a 5 minute hold. Once she resumed the call, we were informed that if we didn't arrive in 15 mins we would be cancelled with a fee. After chasing our cat around a three story townhome for 30 minutes to place her in a carrier, the statement was rather off putting and to top matters off, I asked if they could trip the long hair on her stomach, which has been done before and the response was "we don't normally do that". The charge for the grooming will probably be well over $120 and then you add a tip, a few toys, you're walking out with a wallet missing about $180.00.
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July 2023 by Gillian Dizon
Cat Connection is great! They take great care of my cat and make sure he has everything he needs. Once they realized he is very shy, they added a box to his condo for him to hide in, and now when we arrive it's in their notes that he needs a hidey box. That's not something I requested; they just really understand cats!I also appreciate the toys and other accessories they have for sale, so I can grab whatever I need while I'm there. I've been using Cat Connection for boarding for years at their old location and the new location looks great! You can absolutely trust them with your kitties whether it's for boarding, grooming, supplies, or just a quick walk-in nail trim.If you need to board during summer or for the holidays, book as far in advance as you can. They have more room at the new location but they're already filling up for the holidays!
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July 2023 by Amanda Weiman
Is this business even real? I placed an online order on the 4th and it has been pending since. You took my money, and I have left multiple voice-mails, messages, texts, emails, etc. No one has gotten back to me on the status of my order. So I called my bank to file a dispute. The prices seemed too good to be true I guess..Update-post review, they refunded my shipping fee and sent out my product. Thank you for taking car of your customer
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June 2023 by Cynthia M.
I'm so glad I found this cat only boarding place. The staff so friendly never pushy about services or merchandise. I like the new location, too.
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June 2023 by Allabout Abam
We had a bad experience with your grooming shopCostumer service is bad ???♂️The appointment system is totally a big mess !! “They change my appointment 2 times ..we was waiting for a month then she say ow we are sorry we are full for today ..if you want after 2 weeks more ! ??
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May 2023 by Kat Carpenter
This is one of the only places in the DFW area that not only does cat grooming by a master groomer but also cat-only boarding! They all love cats here so much, it shows in their dedication. They also carry only cat food that isn't poor quality food full of fillers and by-products.
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February 2023 by Shehrat M.
Great! , patient and professional thank you for your patience and help Bella is aggressive and has claw's, she bites and is a mean b**** to strangers.They cut her nails and shampoo/groomed her so purrfect!Thank you so much!We are coming back!!Mila and Manzoor and Bella
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February 2023 by Lisa S.
DO NOT take your cat to Cat Connection. I have never written a review but am compelled. My cat was not fed for days even though I called each day and checked on her and left food and extra topping for the food and spoke to the cat tech and owner on separate days neither of them followed the instruction given, as I noticed all packets I brought were unopened. I was told they will not call the cat owner if the cat has not eaten unless its after 48 hours. However... again, I spoke to them and they still didn't take the steps I asked and I only found out my cat hadn't eaten upon picking her up and she had lost weight. Also, I noticed when I arrived the front desk worker was not friendly, now Irealize this place is just not up to par. This was not my first boarding experience but definitely my last at Cat Connection. DO NOT leave your cat here!
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November 2022 by Pamela Franklin
100% satisfied. My fur fam looked good, smelled good and their coats were so soft and smooth. If you have a habit buying toys your cat doesn't need? Proceed with caution..... They have a large and fabulous selection of cat toys, dental care, food, etc... It's cat tabulous in there! Not to mention very clean and no offensive pet odor.
