-
February 2024 by Ashley M
Drove from Houston to the Dallas location since the Houston location is in the Galleria which has had some safety concerns. Debra was our SA and she was so helpful and nice! She showed us so many options and didn’t rush us! I would definitely recommend this location as well as Debra!
-
February 2024 by bellasommer
store reminded me of ross. i know it’s interim but it was a mess. i can’t imagine buying from this store in the condition it’s in. it was like a consignment store…not to mention being followed around. i’ll find you if i have a question but please don’t follow me around.
-
February 2024 by Lauren Bloom
I felt the need to leave a review since I saw so many negative ones. I went for the first time to this location the other day. I went to look at a bag, but unfortunately the one I was interested in wasn’t in stock and I ended up with a beautiful pair of shoes instead.I found the staff to be very pleasant and friendly at this location. I’ve traveled a lot and been to luxury boutiques all over the world and country. The staff here was always close by to assist and available to answer questions. If you’re wanting to pop in a luxury boutique they hang close… yes, to keep an eye on the inventory, but mainly to help if you want to take a look at something.I’m not a wealthy highland parker— just someone that works hard and likes pretty things. The staff didn't make any judgements. I’m a pretty easy going customer, so I don’t have a lot of demands. Debra was my SA that helped me with the shoes. She was very helpful and sweet!Excited for the new boutique about to open up!
-
February 2024 by Pattryze Garate Solano
Working with Aidan has been the best experience from any Chanel store I’ve visited. I wish everyone had SA’s like him. Happy I found him
-
February 2024 by Alonso Diaz
Rude and unprofessional sales associates and concierges.
-
January 2024 by K C
Apart from the lack of parking around Highland Park Village, my experience at Chanel was exceptional. There is currently a temporary location on the right side of the Starbucks but it was visually easy to find. I was greeted by an attendant at the front door and walked right in. When I looked forward, there had to be at least half a dozen associates ready to help me. I let Trinh know generally what I was looking for. She walked me right over to a counter and showed me some stunning broaches. After clarifying some details, she escorted me to the front display where I found the most stunning broach. The viewing and transaction took less time than searching for parking. Overall, I would visit this location again!Don’t be discouraged by the long hold times on the phone (I called just to make sure there was a temporary location there) or negative reviews. I went on a cold and rainy day during the winter holiday season.
-
September 2023 by Brianna Graham
Korey was incredible and the rest of the staff were also both sweet and attentive. I told Korey exactly what I was looking for and he brought a variety for me to choose from without hesitation. Will definitely be back!
-
September 2023 by Rebecca Rodriguez
I’ve always had such great service at Chanel stores and this was no different! Exceptional choices and great customer service. Thank you Chris for helping find a new wallet!
-
September 2023 by Sanam Gordbagli
Venessa is amazing! She is so nice and very helpful! 5 star goes to her!??
-
August 2023 by Tory Burch
Barbara seems unprofessional. She didn't greet the customer, responded annoyedly to my questions, and bothered with the packaging. She responded when I asked her to do this or that. The reason I asked for her business card was to post a review. The friendliest person in this place is the gentleman who only smiles and opens the door.
-
June 2023 by Thy Duong
Been a customer there for years and after today I will not be returning back! The guide manager there is so rude and was not friendly! Don’t waste your money there at that Chanel highland boutique location!
-
June 2023 by L M.
Customer service at this location is horrible. I went in early and was the only customer in the store and not one of the 10 or so of the employees that were standing around ever asked if they could help me. I'd be hard pressed to ever go back. Not sure where their attitude stems from but they need to get over themselves.
-
April 2023 by Lola D.
If I could give this location zero stars I would. It's absolutely the worst customer service I have ever had. And each time I go in there it's worse and worse every time. Chanel corporate really needs to go in there and train there employees asap!
-
March 2023 by Mayra
Debra was amazing! She provided exceptional customer service and showed me several different options that weren’t out on display. Happy with my purchase!
-
February 2023 by M A
Debra was amazing! She provided exceptional customer service and showed me several different options that weren’t out on display. Happy with my purchase!
