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December 2023 by Brandon Thomas
Waited 30 minutes and got zero help. Office was completely empty except for one guy. What a waste
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October 2023 by ItsAllGood B.
waited an hour to open an account branch mgr was in his office on phone laughing the entire time horrible service
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August 2023 by Josh Duncan
As a new business, I decided to give Chase a chance to be my banking provider, but after only 4-6 weeks they managed to already demonstrate that they are not willing or able to conduct business professionally.1. They are not very clear or communicative if an issue has developed, so you will have to drive all communication with them.2. They are very limited on business bankers at the location, so you will have to make an appointment for everything.3. They will close your accounts and not tell you anything, no notice of closure or what they did with your funds.Thanks to these facts, they can mess up the one thing that should work flawlessly for new business, and that's getting paid for your hard work. When your clients have to call you and tell you " hey, I want to pay you, but your bank account came back as no good?" It helps you look really good! ?
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July 2023 by meda prashanth
Catherine Douglas Diaz was super helpful and has been patient to understand our needs and explaining the things in detail for opening the account as needed. Thank you for wonderful customer service.
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April 2023 by Denise Leismer
James Tarr is the branch manager at this chase bank. He helped my husband and I after we could not. Get any help from chase bank employee at the Ft. Worth Ave location Mr. Ben refused to help us because my husband was hard of hearing ?The chase Bank on Illinois street near Coombs creek lol I was in total shock at their ignorance of our bank needs . Had no clue what we were needing assistance with on our two bank accounts. We have been customers of chase bank since 2006 Chase Bank almost lost our business until we met Mr. James Tarr who took the time to sit down and assist us with what our needs and wants were from Chase Bank . Thank You Mr. James Tarr for your professionalism, knowledge, respect and for taking time to sit down with us . That’s the way it should have been when we walked into the first Chase Bank !
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March 2023 by Eva A.
I see the good reviews are not recent. I was told by your teller Hilda in the drive thru that I can not withdraw over a certain amount of money through the drive thru if I am not a regular at that branch I have to get off? Where does it say I have to be a regular at a certain branch? What if I'm out of town ??? I had my kids in the car that is why the drift thru is convenient.
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February 2023 by José Hernández
Mary Vargas was the only one helping customers whit out appointments and she deserves ? ? ⭐️ ? ? ⭐️ ? all kind of this stars thanks Mary for you help.
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December 2022 by C P V
Maribel was very helpful over the phone with getting me answers on how to process a cashiers check. She made sure to get me information and different options ? much appreciated!
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November 2022 by Entertainment Logistics And Support
Management is terrible here, employees will talk to you while stuffing their face with snacks and act like you are bothering them.Terrible service and management.Go to BofA, even they have better service.
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November 2022 by Bryan Scallan
I have banked with Chase for years and hands down this is by far the friendliest branch I have been in.
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October 2022 by S Khurana
This bank is so severely understaffed it shouldn’t be open. Huge queue on the inside to see 2 tellers. After 20 min of waiting and only moving one person I walked out. Chase’s service has really declined
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October 2022 by Alicia Fernandez
three banks of this company near me and none of them offer you a good service. ATMs are always broken.
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August 2022 by Jeffrey Koch
Convenient location but not enough atms. No atms inside the branch. 2 atms outside that are often broken
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May 2022 by Sam K
This bank is so severely understaffed it shouldn’t be open. Huge queue on the inside to see 2 tellers. After 20 min of waiting and only moving one person I walked out. Chase’s service has really declined
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January 2022 by Daniel Murphy
ATM's do not function. Chase leaves the green arrow on. You are completely unaware that you and the others behind you in the line are not going to receive service. No one answers the phone number provided. When you call the local branch to call is routed to the national company and no one answers. i went to another Chase bank down the road. Same problems.
