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March 2025 by Valdo Mero
There is a very friendly staff from the entrance to the window. Visit it soon. I am very cool.
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December 2024 by Adela Rodriguez
Even when the bank is packed, the staff goes above and beyond with their friendliness and efficiency. It’s clear they care about every customer!!! I was helped by Delia in the teller line and next to her was Julio who I was amazed by, he was helping a lady who had lots of ones but he had lots of patience and counted every single dollar. I have to say everyone is so nice there was another young guy whose name I did not catch but I love coming to this bank!!
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October 2024 by adriana Sanchez
Terrible, terrible service from several accessories, no one is made
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September 2024 by Kristen G
My husband recently made an appointment and was treated poorly by Jesus Gamez. Very unhappy with the service received.
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August 2024 by Ed Patterson
Jesus (banker) is the person to see. He’s exceptionally knowledgeable and versed in his work. Made my experience in opening my accounts (checking, saving and money market accounts) seem less.
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March 2024 by Angel Nava
Not good sorry Mayra Ortiz she had bad attitude she definitely thinks she's better than everybody
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December 2023 by Annette Rios
Jesus Gamez, was above extraordinarily and helped me in a timely manner. I highly recommend scheduling meetings with him. He gives clear explanation and is straightforward along side multi tasking.
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November 2023 by Sales Support
Excellent service
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November 2023 by Rena Wilson
This is the absolute worst bank ever!!! I’m not sure if it’s because they ONLY cater to the Latino community or what but this is the worst!!! Unfortunately I chose this bank when I moved to Texas ONLY because they have Chase in both Ohio and Texas. I work across the street from this branch so it’s convenient, so I thought but no matter what every time I have to go inside for one reason or another it’s the worst experience ever!!! Never helpful and it’s amazing I see no other nationality at this branch!! Corporate needs to step in and do some employee evaluations on those incompetent idiots!!! I HATE THIS BRANCH!!!!!!!! ??????
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November 2023 by Andrew Tristan
Lisa Zavala, Branch Manager, took exceptional care of me. Thank you being a great point of contact for such a big, unpersonal bank. You make a difference in people's lives. We need more people like you in this world.
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October 2023 by Charles Stafford
The worst Chase location by far. Won't be returning.
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October 2023 by Leslie B.
Worse bank to do business with, if you are a small business! They will hold your check deposits for a week after you deposit a check, even if the check has already cleared the check writers bank account! They will also close your bank accounts, even if you just went into their bank to complain!
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September 2023 by Luis Nieto
Jasmine was more then helpful ! Very understanding and transparent
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July 2023 by Samone W
At the time this branch was convenient, so I visited to get my last name changed on my account... Per the website I only needed my legal document that showed my name change and a supporting document.. I had the following documents displaying my new last name:marriage license, social security card, and a credit card... I had the following documents displaying my old name: current passport, current driver's license, chase debit card, chase credit card, work id, and I was in full uniform with a name plate that displayed my last name... The banker Ben (who stated he's been with Chase for over 20 years) went through the motions with me (over 30 minutes) and stated he couldn't do it... The drop down menu didn't give him the option to choose marriage license or social security card as forms of identification, only social security cards for minors and seniors.. He stated I needed to at least have my new driver's license/id displaying my new name, even the temporary one... I explained to him before we started (when he came to get me from the waiting area, before we sat down) what service I was there for, and the documents I had as proof... I also explained at the beginning I was still awaiting to get my new driver's license, and my appointment was in a couple of weeks.. I was a bit upset, but I just left... I have been a customer with Chase for over 21 years (when they were Washington Mutual), and I have multiple accounts with them, including accounts for my children... Thanks to a banker at the branch on Marsh Ln (Dallas) I was able to get my last name changed on my account within 5 minutes.. I gave the banker all of the same information I had given Ben, but this time I had my temporary driver's license... The banker stated they didn't need all of those documents, but that was fine.. The banker offered other services as well as showed me how to make sure fees were waived on my children's accounts... When the banker was helping me I noticed on the drop down menu that my marriage license and social security card displaying my new last name would have been sufficient enough to have gotten my last name changed on my account when I visited with Ben... Chase can never be on one accord, everything/everyone states something different (from the website, to customer service at the 800 number, to the branch staff)... I wasn't surprised by the incorrect information Ben had given me; but, I won't be visiting the Ft. Worth Ave branch again, whether it's convenient or not..
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June 2023 by A A
They have three ATMs and almost always either all of them are down or two of them are down what is the point of conveniency and having three ATMs that don’t always work
