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October 2023 by Candelario Mora
The ATMs never work! They only have a q or 2 tellers at a time. But they have the man power to have a door greeter. And their AC is always broken
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September 2023 by El
Their outside ATMs never work.
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March 2023 by A M
Managervery very rude lied saying i got in her face wouldnt let me withdraw from MY account cus she felt like i shouldnt have had that much mpney in my act got mad i took my id from her she td security i was in her face to ask me to leave that she was goanna call the bank to take my money lol nevet again so ghetto not proffessional judged me off how i looked n was dressed!!!!!
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January 2023 by Texas Gigi
This is the worst chase Ive ever been in. I have to make deposits for my employer so I come at lunch time. They only ever have one teller no matter how long line is. 7 windows but only one teller! I have to come in several times a week and because they cant keep employees, I have to keep showing my ID to new tellers unless the floor person or manager can vouch for me that they know me. Poorly run branch.
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August 2022 by Mayte Armendariz
I got to the drive thru like 10 mins before 5 and the car in front of me left like a min before 5 and when I pulled up i didn’t get help they were closed, like I said I got there 10 mins before 5. First time here and last time!
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July 2022 by Erika Kiser
Even if you have an appointment, they take forever to see you.
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June 2022 by Ms Kisha
The representatives were kind and very patient. They even had a pleasant smile when i was having issues with my account. I'm not too sure about the manager who told me many times what she isn't going to do in an unprofessional way. Maybe the staff was informed about an issue but was unable to resolve it? If you can't handle the difficulties in a financial institution then why don't you refer the customer to someone who could better assist them?
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April 2022 by Mary Courtney
You can't reach branches by phone, but after making an appointment online, someone from the Polk St. branch called me to say I could come by for notary service without an appointment. However, that is not true. There is no notary there to help account holders.
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March 2022 by Teresa Nelson
Good bank, friendly service.
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November 2021 by Connie Williams
All the tellers that worked on Saturday November 20 , around 1:15 has excellent customer service. Also the lady that greets you when you enter the bank on that same day. The way they communicate with the customer is on point.
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July 2021 by Leandro Rodriguez
Bad Customer Service!
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June 2021 by Jay Lee
Drive through to make deposit
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March 2021 by PEPE REYS
I am terrible disappointed of how this bank is stealing non accounts holds money. They charged me $8 dollar for cashing my check. I heard of the reputation of it and I didn't believe it till today. No wonder why immediately i did not want open an account with them. Takin 8 dollar from my employees is a number that it can add up.
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February 2021 by Eddie Willis
good customer service!
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October 2020 by William Figueroa
Worst bank ever. They play too many games first my bank account got closed cause some error and the lady in the phone told me they will open a new account and can link my old debit card to the new account. the rep there said no it cannot be done, then he told me that I would have to wait again 7 days to get my new one and that also i could not take out all my money cause the direct deposit was pending. He said you can only withdraw 61 dollars and I was like ok whatever I’m closing this account anyways when I get to the teller there’s only 1 by the way and a long line, there more focused on welcoming the customers instead of attending them with what they came for. And when I ask to withdraw whatever I can guess what they gave me all my money when supposedly they couldn’t. I’m full of tats and they were talking to each other in secrecy about my account like I did something wrong and the thing that pisses me off the most there’s this big fat lady that has an annoying voice and instead of helping she’s talking about enchilada sauce, if your reading this you need a treadmill not a danm enchilada and help out. And she say me irritated and mad and she keeps coming to me thank you for your patience like close and it’s just annoying there something called personal space and knowing when to keep your mouth shut. They only thing good about this location were the 2 guys in the back(dark skin) cause that fat lady and other Spanish guy De la Rosa or something they useless. I’m filling a complaint like a old lady in every page that I can find wasted my time for nothing. thanks for nothing chase
