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February 2024 by Donovan Lord
This branch is THE WORST. You can NEVER get anyone on the phone. When you finally get through the lambrynth of the IVR system, and finally get it to ring to someone THEY HANG UP ON YOU WITHOUT A WORD!!! This has happned NUMEROUS times to me. I'm going to the nicer Chase banks in the nicer areas, the people here are so ghetto.
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January 2024 by Kskdkdk Mmdndnd
The staff is not friendly and they take a long time to serve in the drive thru, bad service ?
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December 2023 by Emily Cruse
Easy, fast, efficient!
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August 2023 by Jin Kim
Worst branch ever. Only one teller working whenever I walk in.
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July 2023 by Christopher Cyle
I was standing in line, but the front desk staff passed me up by two other people; asking if they needed help instead of me, quite annoyed!
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May 2023 by Ed P
Today, I felt extremely uncomfortable. My wife & I along with my mother in law wanted to adjust our joint account. When we arrived, the security guard made us feel very uncomfortable. Starring among us as if we were criminals as well as the tellers behind the window. (Mind you), I’m Black. Not implying the bank has an prejudice environment, it certainly felt this way. Almost immediately upon arrival (after having to explain myself to a teller who seemed incompetent on the topic). They told us the systems were completely down, which is weird because two bankers were in mid process helping two other customers. This bank is beyond unprofessional, with always an excuse when I arrive. This is the 4h time I’ve arrived with a team of uncompensated behavior & an vibe of uncomfortable behavior.
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May 2023 by David Gutierrez
This is the worst Chase bank location! ATMs are always malfunctioning or down and the customer service here is disgraceful.
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April 2023 by Mark Enfield
Ridiculous wait time! No one works here. It's a ghost town.11 offices/cubicles, 3 bankers, 1 teller.I've been waiting so long I could've written a book, done my taxes, started my own darn bank!
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March 2023 by Samone W.
I visited this location to get my last name changed on my account... I had a useless visit at the Ft Worth Ave location with Ben when I was trying to make this change, but Raquel helped me out with no problem.. Thanks to Raquel I was able to get my last name changed on my account within 5 minutes.. Raquel offered other services as well as showed me how to make sure fees were waived on my children's accounts... When Raquel was helping me I noticed on the drop down menu that my marriage license and social security card displaying my new last name would have been sufficient enough to have gotten my last name changed on my account when I visited with Ben... I explained to Raquel the issues I had with Ben and that I had been a Chase customer for over 21 years (when they were Washington Mutual).. She apologized, gave me her card, and thanked me... I wasn't surprised by the incorrect information given by Ben seeing as how Chase can never be on one accord, everything/everyone states something different (from the website, to customer service at the 800 number, to the branch staff)... I won't be visiting the Ft. Worth Ave branch again, whether it's convenient or not... Raquel made me seem like I had a personal banker lol, and I'll use the Marsh Ln (Dallas) Chase branch for my future banking needs... Thanks again Raquel...
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March 2023 by Racquel Garza
Horrible customer service. I went in to schedule an appointment with a banker to set up a new chase account. I go in to the bank at the time I’m scheduled and I’m told that my appointment was moved to a later time since the banker had to go somewhere I leave and come back at the new scheduled time and he still isn’t there. I told the man at the front that I had an appointment and he said well he isn’t here I’m sure you were given a call and if you didn’t answer your phone that is your own problem. A lady (Lorena) then comes out and says I’ll help you not only was she sick and coughing everywhere she is rude and in a rush.
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April 2022 by Noe Scott
I love this place!! Staff is always very friendly and ready to help!!!My go to Branch!!!
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April 2022 by Charlie Vasquez
My visit was on April 4th, 2022 9am at the branch in Dallas Marsh/Forest Ln. I’ve been depositing my business money there for the last few months and everyone there is really nice but the visit for Monday the 4th is a different story. Mr Sanchez was extremely rude because I wouldn’t write my name on a deposit slip even though he had my card and driver’s license. I’m not the one that complains but I feel this was totally uncalled for. Usually the guy that takes care of me is always nice and friendly, I think he wasn’t there that day. I would like a follow up regarding this issue.
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March 2022 by Healing 4 Autism
I’m very displeased with this location, we have made several appointments and every time I arrive I receive an excuse if why my appointment was moved or why the appointment of the banker is not there . It’s unacceptable and very unprofessional. And this is the only location we have this issue with . We are not sending our staff back . Neither will I go back to this location. And corporate will definitely receive a letter about this matter .
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February 2022 by Navid McGee
Lorena and Carlos were a huge help today with my account. Very knowledgeable and quick to act.
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December 2021 by Victoria Li
I had an appointment with a banker at 11:30am. Came 11:22am, waited until 11:59am. Had to leave. Thinking moving my main business to another bank.
