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October 2024 by Duryl Mixon
This is a well laid out app and easy to understand and use. Provide great service and very knowledgeable.
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September 2024 by Jose Montano
Can’t believe as big of a bank Chase is these freakin ATM’s are always down on lake June and masters. This is very annoying especially on a Friday. Came to another chase off of I30 and Buckner only ONE ATM IS WORKING. Look at this line. This is ridiculous.
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August 2024 by Carolina Paz
Came in with my daughter today for her high school account teaching her how to take care of her own account, she waited in line and teller calls her up. Disregarded anything she was saying and had her have a seat, I was filling out my own deposits. But saw she brushed my daughter off. Ariana the teller I went to helped me and my daughter out with no problem. My daughter told me she said wait but I felt she brushed her off “speaking as a parent”. Ariana kindly helped us both, very helpful. God bless her
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June 2024 by Nasario Cano
No public restrooms for account holders. That's sad
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June 2024 by Apolonia Trevizo
I have been a loyal customer for over a decade and I started going to this bank in particular since I could remember. I have noticed since the change of staff the customer service has been really going downhill. Today was the breaking point for me as a customer because I arrived at the drive thru and was given my withdraw slip and left there for over ten minutes . I left highly disappointed and mind you it wasn't even busy. I can only hope this review reaches the branch manager and teaches their staff their importance about customer service.
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May 2024 by Gerry Salas
The worst branch BY FAR! Do not come here! They are rude and do not care about their customers! I have been with Chase for 15 years, but this customer service (or lack thereof) makes me want to switch banks all together!
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February 2024 by leunam ollirrac
Just went to atm
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September 2023 by V Cung
Fidel, the manager, is very helpful and addressed all concerns. Staff is very friendly!
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August 2023 by Alfredo Oliva
Good attention ok.
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July 2023 by Sondra Gates
Love Chase Bank. Hassle free and lines move fast
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October 2022 by Lilly
It’s obvious that they need more personal but as a professional someone has to greet the customers on lobby not only for obligation but as a courtesy having the now hiring signs doesn’t cover your professionalism .Hopefully it gets better here .
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August 2022 by G.G G.G
Worst place ever I was waiting for over an hour to speak with someone and the only lady that was there was taking forever. All she was doing with the client was laughing and talking about personal stuff not even bank related. Worst place ever. Please save your time and go to another bank.
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August 2022 by shousecontracting Shousecontracting
Horrible!!All but 1 Staff member was very rude not trieing to assist me after an hour wait...Online banking refuses to work unless depositing $$..$160,000 deposited & processed a week ago & I can not access any of it due to an error they refuse to correct
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August 2022 by Giselle G.
Worst place ever I was waiting for over an hour to speak with someone and the only lady that was there was taking forever. All she was doing with the client was laughing and talking about personal stuff not even bank related. Worst place ever. Please save your time and go to another bank.
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August 2022 by Lisa R Barajas
I came to the bank at 8:55 am, I need it to update my account and by 9:30 am a lady came to me and told me that I have to have an appointment, there was only me at the lobby and the lady told that they are fully booked for the day right.. lier
