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February 2024 by Jay Hernandez
ATM is always broken. Does not have option to securely access an atm inside the building after hours. As many other locations offer.
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August 2023 by Vivienda 002
Have to wait 30 minutes to make a appointment with a personal banker, then come back 1 week later, and still have to wait on that personal banker.
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June 2023 by Sonia M.
The branch was friendly in the beginning. My card was compromised and needed replaced. Three weeks later I still have no card. It continues to be returned and I get charged overnight fees. This time the bank called me at 0943 on the day of delivery with a tracking number for me to find that it was returned to UPS at 0949. This is ridiculous!
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June 2023 by Dora Mercado
If I could I would rate -5/5 nothing works the atms don’t accept digital cards and no one is helpful
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May 2023 by Iris H
No one answers the phones, nor the online requests for a call back or appointment. Don't go bothering them during lunch time.
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April 2023 by David 6400
They said I couldn’t make an account cause I’m a felon, I feel like I deserve even treatment as others and I feel like I was mistreated by the clerk at the front , I am now a law abiding citizen but they denied my right to make a bank account!!!
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April 2023 by David Arriaga
They said I couldn’t make an account cause I’m a felon, I feel like I deserve even treatment as others and I feel like I was mistreated by the clerk at the front , I am now a law abiding citizen but they denied my right to make a bank account!!!
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July 2022 by Chris Mantz
Unbelievable customer service. I’ve been a Chase customer for 20 years and this is branch is a joke. They never answer their phone. The ATMs are always down or out of cash.I stopped to get the card(email or phone)of a banker on-site so I could actually communicate with someone without needing to take time off work and they said I should schedule an appointment online. The place was empty, so I called and they still didn’t answer!!I’ve lived in different states and never encountered a less helpful bank.
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March 2022 by Lidia Delatorre
Bad customer service, rude I took my daughter to open a checking account and the lady just said there is no one available we can’t help you, and walked away she didn’t even told us when we could come back or if we needed to make n appointment
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November 2021 by Antonio Caro
Worst Chase Branch in existence, extremely discriminatory and incompetent. Take your business to any other Chase Branch.
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October 2021 by Rodney D.
This Branch has the worst customer service of any branch I have been through. They don't care about their loyal customers and what gets me is their attitude, they don't care. I will go to Casa Linda from now on to do our companies banking.
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August 2021 by Rockery Hudpeck
Door says open at 9:00 and it's 9:41 still not open. Not a banking holiday.
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May 2021 by Just Kidding
The ladies are always very nice & proffesional. Im always in and out. Thankyou!
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May 2021 by Efrain Torres
The staff is terrible people are waiting in line and the employees are just standing around doing nothing to try to get the line down.
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March 2021 by Mark Mahecha
Horrible! 10 people only one person working.Literally everyone is on break and no one does their job.
