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November 2023 by Raphael Stringer
Just a terrible experience
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September 2023 by Kimberly Vazquez
This bank location is a joke. The employees are racist and treat Hispanic people horribly. They really do, just see a Hispanic person and immediately assume you’re broke. How crazy is that?! They talk to you like you’re an idiot. Complained to the manager who is also a joke, talking about “im so sorry”. Didn’t even get my name for the complaint, he said he would just “memorize” it. ?Find another location, or a different bank, point blank. One who actually cares for the customer and not just judge based off your appearance.
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June 2023 by Amanda A
Gonzalo was absolutely rude n unpleasant please find someone else to help u however luckily for me I found a wonderful young lady to help esmeralda was great thank u for your help
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June 2023 by Amanda Aguero
Gonzalo was absolutely rude n unpleasant please find someone else to help u however luckily for me I found a wonderful young lady to help esmeralda was great thank u for your help
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May 2023 by Laura Martinez
I just come to this location I wanted to try open an ccount and terrible experience we were at the lobby and nobody helped . Then a saw a lady and ask for help and she was so rude with us I didn’t see her name .
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April 2023 by albert beltran
Phone service is trash. Good luck getting a short question answered.
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February 2023 by Angela Vieyra
Worst experience dealing with teller “Gabriella” have gone several times to open a business account with a scheduled appointment and for one reason or the other she cannot help us. She is very unprofessional the way she handles taking care of customers and the manager doesn’t seem to understand how managing is done. I have never been in a bank that is so unwilling to help its customers like this one.
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September 2022 by Mikey Weyer
Pretty ridiculous that it says online open until 5 but their only banker has left for the day and it’s just now 4? So I then am asked to set up an appointment to start a bank account because ,again, their only banker has left already. It’s okay I’ll start with someone else.
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July 2022 by KOSB Northwest
Let me start off by saying that the staff during the weekdays are very kind, professional and attentive 100%. This is not the case on Saturdays. I am in this location 3 days a week to make business deposits for our sports bar. I find it hard to believe that just because i did not have my account number i could not get change for $300. i attempted to give the lady our LLC etc and she shrugged me off saying i can only get change with an account number. How is it possible that with our business information we cannot be found in the Chase system ?
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March 2022 by Llomaira Maldonado
This branch is full of unqualified employees! Don't go here! They don't even know how to look up your account. JPMorgan Chase, please train your employees or hire PROFESSIONALS, not amatures that can't speak properly!
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December 2021 by jose depaz
Great customer service, friendly staff.
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July 2021 by Yazmine Noel
Joseph unprofessional unapologetic and doesn't know what he is doing. For the second time here he doesn't look at the deposit slip and always mess up. I have had to wait on him to count his cash box over his mistake through drive thru. And in person he still makes mistake. He should look into a different profession if he can't read. And doesn't apologize for having you wait for more then 25 minutes over a deposit slip.
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June 2021 by Chris M.
been a customer for 25 years and went into this branch to ask a question about getting an auto loan; however, the staff was not very knowledgeable or helpful. in fact, they seemed to be doing everything they could not to help me. this preferred client status is a joke. Will be closing my accounts soon , very angry!
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June 2021 by Ccp-19 E.
been a customer for 25 years and went into this branch to ask a question about getting an auto loan; however, the staff was not very knowledgeable or helpful. in fact, they seemed to be doing everything they could not to help me. this preferred client status is a joke. Will be closing my accounts soon , very angry!
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March 2021 by Amanda Odell
Terrible customer service for new customer.Got married came in to change my name. I am the ONLY customer I’m the bank and the banker said I can’t help you I am waiting to go to lunch and have appointees all day. I asked could anyone else help me ? I was told no. Was told come back saturday walk ins are welcome on Saturday by another teller.
