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March 2024 by Behnaz Ghavampour
don't waste your money here, they give a little of everything you're ? is empty + nasty attitude
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February 2024 by Len Cho
Chipotle and Potbelly next to each other.
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February 2024 by Farrukh Abdullaev
Work hours 10:45 a.m. I came here 10:55 am still closed.
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January 2024 by Austin Beaty
The employee, Hispanic short female with facial piercings and hat was very rude to me. I initially told the original lady that was helping me that I had an allergy to avocados and and she made sure there was no cross contamination by getting a different batch of cheese out of the fridge. Then the Hispanic girl took over. She asked if I had another order and then when I said yes, she stated, “then why didn’t you say that.” I just stayed quiet and continued ordering. I was reading from my phone, the order was texted to me, and it was obvious that she was annoyed that I was on my phone while telling her the order. I had the back of my hand on the “sneeze guard” trying to keep my phone still (I just got done working out and I have trouble seeing without my glasses) and she then rudely commented, “can you get your hands off the sneeze guard” and rolled her eyes. I continued to ignore it because I wasn’t trying to instigate though, I should’ve said something. As she was finishitn the bowl I ordered for someone else, I said guacamole as well, she then put it on there. After that, the oven that had the quesadilla I ordered for myself rang. She then, keeping the same gloves on touched my quesadilla with her gloves that she touched the guacamole with and cut it with a knife as well. At this point, I didn’t want it anymore but I still paid for my two items and left. Will probably not return to this location again. It’s very unprofessional how rude she was being, especially when it appeared that either the GM or higher level supervisor was siting at the table right in front of the bar with what appeared to be the manager. Very sad.
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January 2024 by T Watts
The employees are childish and very
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January 2024 by Rene Minter
I was at this location about 5pm on a Friday. Food is consistently good. Tonigh, the tomatoes were nowhere near red, get a new produce provider. Everything else was good . But tonight the line people were what stuck out impeccable all the way dow . Especially a woman who was working a double from another store. Working and It’s was excellentParking: N/A
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January 2024 by Mayra Munoz
I typically don’t write reviews unless my experience was truly amazing or was the worst. I made an online order and placed the pick up time at 9:40. 20 minutes before they close. I enter the restaurant and already had two male employees give me dirty looks for coming in late, I ignored it and headed to the front since I ordered online. There was a lady around 5 feet, hair was up and she had piercings on her face. A septum one and others around her nose. I told her that I was picking up my order and she started accusing me of being someone that called in giving her attitude which was highly unnecessary. I informed her that that wasn’t me and felt highly uncomfortable about the situation. She told me that understandably they ran out of chicken and steak since it was the end of the day. She did try to make things work regarding my order saying she can substitute the meat or I can get a refund through the app. I’m a completely understandable person and didn’t make a fuss about my order. I just left and issued my refund through the app. I work in customer service and it’s not that hard. I don’t think a person should be treated this way especially when my only intention was to get food and I genuinely felt disrespected in the process. I truly hope this helps someone make a decision if they would like to order here because moving forward I won’t be.
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January 2024 by Laura Pastor
To start off the customer service is horrible. The young lady at the register with blondish hair was rude. I was trying to use my rewards and she was giving me a hard time and terrible attitude. The other thing that I noticed is that the food is poorly managed… the guacamole was old and the veggies were all soggy. Overall, management needs to do better training because this isn’t the only bad review about the girl and the people who work here.
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December 2023 by Jennifer Gonzalez
The cashier was extremely rude, looks like she doesn’t like her job or don’t get paid enough. Asked for a tray because I wanted to eat there and she threw it to me, plus she never say hi or thank you, not even a smile. And the lady preparing the order kept asking in a rude way too “what else, what else”
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December 2023 by Alise Landers
Can management PLEASE do something about the girl that closes up there? Whoever drives the gray chevy to pick her up opens all of their doors and blasts the music as loud as they can. I live several houses down and across the street and it's still loud enough to wake the whole house up.
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December 2023 by suhani soma
Want to give negative stars especially for employees…very negative attitude.There is no customer in front of me but don’t want to take the order.Very rude,zero customer service.they r showing their faces why u came to this
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December 2023 by Tank
Even doggy was full, he crawled into blankets by himself!
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December 2023 by Blake Pate
This is one of the most poorly managed fast food restaurants I have ever been to. My family lives just a 3 minute drive away from this location, and we’ve dined there probably 30+ times, but unfortunately it is almost always a negative experience. They rarely have all protein and veggie options available at any given time and most of the employees have a very negative attitude. At times they’ve even been verbally aggressive (that was our most recent experience). I really enjoy chipotle normally, but this specific location is one worth skipping. We’ve vowed to never dine at this location again and instead eat at the one in Addison or Preston/Forest.
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November 2023 by MAE HUGHES
Stood in line at 9:20 several people ahead of me. At 935 made it to front to be told no steak, rice, no meat except chicken and very few vegetables. Why not close? It was clear they just didn't want to make any food, but why just not tell customers versus having us stay in line. Second bad experience here I won't be back ‼️‼️
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November 2023 by Jason Lillebo
Great food and really friendly staff behind the counter. The place could use a little more regular tidying up, but it wasn't too bad overall.