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October 2025 by Joni Owen
Shelly in the service department takes great care of us when we come in for our service dates. We highly recommend Norm Reeves Toyoto (fomerly Cowboy Toyoto)
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October 2025 by Joe Milazzo
Fast, courteous, and affordable service. Thanks to Shelly and team!
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October 2025 by David Hayden
Service manager was extremely helpful, nice and communicated well. Looked out for my best interest
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October 2025 by Larry Thompson
Norm Reeves sales department are the greatest! They gave me exceptional service and I highly recommend them for anyone that’s trying to purchase a new vehicle. Thank you sales department, great team work.
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October 2025 by Mohamed Afifi (Bu Ouday)
Good service
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October 2025 by Mary Biber
It was easy to schedule an appointment. My work was completed perfectly and quickly. Service writer was knowledgeable and friendly. Shuttle driver was like a friend! A positive experience all the way around.
I like the video report on checkpoints on car!
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October 2025 by Rach Andrea
Shelly and her team are always amazing.
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September 2025 by Adela Rodriguez
Had both of my trucks serviced at Norm Reeves Toyota Dallas under ToyotaCare, and the experience was excellent. Sergio Leyva took great care of everything and kept me updated throughout. Fast, professional, and reliable service - highly recommend!
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September 2025 by Rebecca Casillas
Thank you to Carlos for always assisting me when getting my car serviced!
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September 2025 by William Shipley
They were there for me to answer my questions and assist with my purchase.
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September 2025 by Misty Butler
Husband noticed right back passenger tire missing after service
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September 2025 by Bil Curry
I did NOT bring the car in for service.
My wife brought it in.
So, I didn't know how anything about it except that she told me Shelly (our service tech) was incredible.
>>> Shelly is always 5-Stars so that's why I give it that rating.
The service is probably 5-Stars too.
I wouldn't know (don't drive that car).
Also, quit asking me if we want to sell the the car back to you. .
We're not interested.
I'm beginning to like the old Cowboy Toyota better than the new Norm Reeves but we'll keep coming back for service as long as Shelly is there.
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September 2025 by Ellouise Miller
Very professional, patient and trustworthy, my experience with Sergio,Technician!
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September 2025 by Cutie Beckton
My 1st oul change on my new 2025 and just know Shelly and her team did not disappoint as usually. Very polite and courtesy and a clean car... Thank youuuuuu so much Ms. Cutie 💓 💓
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July 2024 by adajasso
Stay Away!!! Cowboys Toyota's service department does not have their business in order. The mechanics are not properly trained to do diagnostics and will most likely make you waste your time, but most importantly your money. They also have a service director (Joe Hatcher) who has a "That's Not My Problem" attitude. He refuses to call you or even speak to you. The following is our experience: We took in our 2021 Toyota Highlander to have it inspected due to a noise coming from the passenger front wheel. The vehicle was still under warranty at the this time. A day later, we were told that there was nothing wrong with the vehicle and that the noise was from a box of Tic Tacs inside the vehicle. A few months later, we could still hear the noise. However, the noise got louder. We took it back to Cowboy Toyota for the 3rd time, and this time, they found the problem. We had a defective strut, worn out bearings, and a damaged support. Well guess?, the warranty had ran out and now Cowboy was expecting us to dish out $700 bucks to fix the vehicle. We feel that the mechanic failed to properly diagnose the vehicle right the first time we took in the vehicle and because of this the vehicle was no longer under warranty when the mechanic finally found the problem. We were left with having to pay for the repairs out of pocket. Never again will we be going back to Cowboy Toyota.
